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Hotel Donde Marcelo

3.0 star property
Hotel in Baños de Agua Santa with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for Hotel Donde Marcelo

Front of property – evening/night
Reception
Interior entrance
32-inch flat-screen TV with cable channels, TV
Superior Double Room | Desk, free WiFi, bed sheets
In the heart of the city, Hotel Donde Marcelo offers a serene oasis with a garden and Turkish bath/hammam for relaxation. Unwind on the terrace, enjoy lunch or dinner at the on-site restaurant, and stay connected with free in-room WiFi. Other amenities include dry cleaning services, bike rentals for exploring nearby attractions like music venues or festivals.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • Pet-friendly
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room

Desk, free WiFi, bed sheets

Standard Twin Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe
  • 300 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room | Desk, free WiFi, bed sheets

Superior Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Flat-screen TV
Sofa bed
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe
  • 350 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room | Desk, free WiFi, bed sheets

Standard Triple Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe
  • 350 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed

View all photos for Standard Quadruple Room

Desk, free WiFi, bed sheets

Standard Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
  • 400 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bunk Bed

View all photos for Standard Single Room

Standard Single Room | Desk, free WiFi, bed sheets

Standard Single Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe
  • 249 sq m
  • Sleeps 1
  • 1 Queen Bed
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About the area

Map
Ambato y Pasaje Herrera, Baños de Agua Santa, Tungurahua, 180250

What's nearby

  • Church of the Virgin of the Holy Water - 2 min walk - 0.2 km
  • Banos Central Market - 3 min walk - 0.3 km
  • Sebastian Acosta Park - 3 min walk - 0.3 km
  • Piscinas El Salado Thermal Bath - 3 min drive - 1.9 km
  • The Tree House - 17 min drive - 9.0 km

Getting around

  • Ambato Station - 49 min drive

Restaurants

  • ‪Andes Coffee - ‬2 min walk
  • ‪Aromé - ‬3 min walk
  • ‪Juan Valdez - ‬2 min walk
  • ‪Cherusker Cervecerìa Artesanal Alemana - ‬3 min walk
  • ‪Leprechaun Restaurante - ‬3 min walk

About this property

Hotel Donde Marcelo

Hotel in the city centre
Consider a stay at Hotel Donde Marcelo and take advantage of a terrace, a garden and dry cleaning/laundry services. For some rest and relaxation, visit the Turkish bath/hammam. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
You'll also find perks such as:
  • Free self-parking
  • Continental breakfast (surcharge), bike hire and a front desk safe
  • Luggage storage, tour/ticket information and a banquet hall
Room features
All guestrooms at Hotel Donde Marcelo offer comforts such as free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: USD 3.50 for adults and USD 3.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: noon; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately USD 3.50 for adults and from USD 3.50 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Donde Marcelo Baños
Donde Marcelo Baños
Donde Marcelo
Donde Marcelo Banos
Donde Marcelo Banos Agua Santa
Hotel Donde Marcelo Baños de Agua Santa
Hotel Donde Marcelo Hotel Baños de Agua Santa
Hotel Donde Marcelo Hotel
Hotel Donde Marcelo Hotel
Hotel Donde Marcelo Baños de Agua Santa
Hotel Donde Marcelo Hotel Baños de Agua Santa

Frequently asked questions

Is Hotel Donde Marcelo pet-friendly?

Yes, this property allows pets (limit 1 total).

How much is parking at Hotel Donde Marcelo?

Self-parking is free at this property.

What time is check-in at Hotel Donde Marcelo?

Check-in start time: noon; check-in end time: 11:00 AM. After-hours check-in is not available.

What time is check-out at Hotel Donde Marcelo?

Checkout is at 11:30 AM.

Where is Hotel Donde Marcelo located?

Located in the heart of Baños de Agua Santa, this hotel is steps away from Church of the Virgin of the Holy Water, Friar Enrique Mideros Museum and Sebastian Acosta Park. Banos Central Market and Termas de la Virgen are also within 5 minutes.

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Hotel Donde Marcelo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 28 out of 79 reviews
Rating 8 - Good. 31 out of 79 reviews
Rating 6 - Okay. 10 out of 79 reviews
Rating 4 - Poor. 5 out of 79 reviews
Rating 2 - Terrible. 5 out of 79 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple abventure!

Bathroom need improvement,just a bit otherwise we liked the room staff very welcoming!
Stayed 4 nights in Aug 2023

2/10 Terrible

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The primary purpose of a hotel is a place to sleep. It was impossible to sleep at this property. They kept roosters that were very loud all night long.. we returned home tired and ill.
Stayed 2 nights in Oct 2023

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nightmare Experience - Avoid at All Costs This was, without a doubt, the worst hotel experience I’ve ever endured. The room was absolutely disgusting and unsafe for anyone to stay in. Black mold covered multiple areas, making the air feel suffocating and the environment a health hazard. The room was filthy, with grime and dirt in every corner. To make matters worse, there was no functioning air conditioning, leaving the room unbearably hot and uncomfortable. The advertised “breakfast” was laughable—completely inedible and poorly presented. It was clear there was no care or effort put into this aspect of the stay. The entire property felt neglected and mismanaged. I ended up leaving the hotel shortly after checking in and demanded a refund and the owner had the audacity to say there wasn’t any mold even after I showed her pictures. I had to book another hotel last-minute just to escape this nightmare. Do yourself a favor and avoid this place entirely. It’s not worth the risk to your health, safety, or sanity. Stay far, far away.
Stayed 3 nights in Dec 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 2 nights in Oct 2025

8/10 Good

Zoran

Liked: Cleanliness, property conditions & facilities
This is one solid hotel. It is clean and has friendly staff. Breakfast is better than at nearby hotels and restsurants. Recommended!
Stayed 2 nights in Jul 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service
GOOD
Stayed 1 night in Jan 2025

2/10 Terrible

Stealin

Disliked: Cleanliness, staff & service, property conditions & facilities
lousy attention they offer the stay included breakfast and that's not the case, they lie to you, they offer you breakfast but they want to charge you extra, liars and bad service.
Stayed 2 nights in Nov 2024

10/10 Excellent

LUIS RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendado
Stayed 1 night in Sep 2024

6/10 Okay

Cielo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to everything. The only didn't like is that they put little paper toilet on the bathroom and we need to ask for. There is no A/C
Stayed 2 nights in Jun 2024

10/10 Excellent

Luis D Segura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, no les voy a hablar de lo que ya califique con estrellas, les voy a hablar de la calidad humana del servicio que recibí, durante mi estadía mi señora madre murió en mi país de origen y tuve que realizar una serie de tramites de forma remota, la ayuda prestada por el personal del hotel fue de las alta calidad humana y solidaria no tengo palabras para agradecerles, sin duda volveré a visitar este hotel y lo recomiendo sin duda lo disfrutaran.
Stayed 2 nights in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean place walking distance to most amenities. I would stay again in futute travels.
Stayed 1 night in Jan 2024

4/10 Poor

Andrew

I’d love to rate this hotel better. The location is great. It’s a cool old building. The staff was friendly and accommodating. The problem was the room. Our room had no windows to the outside. The window faced the interior courtyard of the hotel. There was no air conditioning and no air circulation so the room was stifling and stuffy. The noise from the lobby reverberated throughout our room. We didn’t sleep at all and sleep is the number one necessary requirement of a hotel. This the 2 star rating.
Stayed 2 nights in Jan 2024

6/10 Okay

Ximena

Liked: Cleanliness

Debe cambiar la condición de oferta del desayuno

El hotel es bonito en general , pero hay habitaciones mejores y peores! El Parqueadero es fatal , de aspecto y vista, pero la salida sólo lo puede hacer un experto ya que es muy estrecha , además la reserva en línea ofrece desayuno incluido pero en realidad no lo dan , a menos que haga la reserva el día que llega al hotel, pero ya es demasiado tarde para cancelación de la misma!
Stayed 1 night in Sep 2023

8/10 Good

Maria Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Me salió un buen precio con un cupón que tenía, pero la srta que atendió no quería aceptar que el valor de mi pago incluía desayuno; molesta verifico y después ya no hubo novedad
Stayed 1 night in Aug 2023

10/10 Excellent

Artur Carlosovich

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención y condiciones de la habitación.
Stayed 3 nights in Jun 2023

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, spacious and clean. Close to everything you need.
Stayed 2 nights in May 2023

8/10 Good

Arleen

Liked: Cleanliness, staff & service, property conditions & facilities
El servicio, la limpieza, el desayuno, el servicio de lavandería fue excelente. Personal muy servicial, dispuesto a ayudar y simpáticos.

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sweet Spot in Banos

We stayed for a couple nights. The accommodations were great and perfect for our stay in Banos. We didn't use the room much as we were out exploring, but the staff was helpful. The location is convenient for food and other services. The Wifi was helpful. My only issue was the doors are locked from the inside with a key, so I found myself locked into the hotel at sunrise when I wanted to get out and walk around. I found a back door, into a lot, and then climbed the gate to leave. The doors were finally open when I returned closer to 8am.
Stayed 2 nights in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Ugly bathroom and bad smells in it. Hot water didn't work properly.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estado de la habitacion

Pues si comodo todo lo unico es q no habia agua caliente y tenia una fuga de agua en el baño que permanecia mojado el piso
Stayed 1 night in Jul 2021

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Donde Marcelo

Decent hotel! Make sure to ring the door bell if you go out because they lock up early and your key wont get you into the hotel. If you go out early same thing you have to wait for someone to wake up and let you out!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful!

Very accommodating. Didn’t speak English but we used the Google translate app and they worked with us. Helped us order food after curfew/lockdown at 8pm. Def recommend
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great service- hotel in disrepair

Amazing service. But this hotel is in great disrepair. It is extremely loud- you can hear the folks in the kitchen in the morning and evening. The mirrors were faded, the room door didn’t open easily as the handle was broken. The bed was fine, but the bathroom smelled awful and though it was clean, it was in disrepair with tiles kissing in the shower and holes in the walls.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ubicación cercana al centro. Aunque cuenta con parqueo es complicado para carros grandes debido a como ha sido construido. La habitación que me asignaron no incluía las características de la habitación que se eligió en la aplicación. A pesar de que uno indica el número de personas que se hospedará, no habian suficientes toallas en la habitación, aunque luego de solicitarlas fueron entregadas.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel i had a good time me gusto mucho mi estadia en el hotel.
Stayed 1 night in Jan 2021