"We could not fault the service in this hotel. Every staff member was smiling, helpful, and most could speak English and wanted to help us. Da knew all our names within a couple of hours, Anna was delightful. A wonderful stay.
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"Since the moment we booked our room, Ms. Camelia “Lần Phương” has been so helpful from our arrival to Hanoi with airport pick up to booking our tours and checking up with us during them. We absolutely love the hotel staff team, they had helped drive us to the post office for us to send stuff back home and even used their own motor bikes to drive us there. The staff treated us like family, they were so friendly and so attentive. My family and I have traveled through many hotels in Vietnam through...
"Even a bit old hotel, all staffs are very friendly and nice. They knows how to deal with the customer professionally. The buffet breakfast is also good. Very worth to money."
"My third time at this property. I had been going back and forth since I was there for a conference at contemplated staying at the conference hotel. I’m so glad I ended up staying at the Oriental Jade! Feels like home and you still feel like a VIP and family when you stay there. Even though I ended up only staying less than 24 hours due to delays with Typhoon Ragasa , I felt well taken care of : quick check - in after 1am, excellent breakfast buffet and breakfast service, incredible front desk...
"Breakfast was very good. However, if you are staying longer than 3 days, the selection gets old. I suggest getting breakfast at different places.
The staff are very welcoming and helpful. Your check in starts with the manager, Henry, who made sure to make sure our stay not just with their hotel, but n Hanoi, very pleasant."
"There is no words to describe the staff professionalism, attitude and amazing service!!
Indeed it exceeded by far our expectations.
Special thanks to Lisa at the front desk, Quan Dinh the tour specialist and a friendly hug to Leu which served us amazing Negronis at the rooftop bar!"
"I would like to recognize the staff at the Aurora Hotel, specifically Ms. Mia, Mr. Tee, and Mr. Andy, who were exceptional. The 3 of them went above and beyond. to make my stay enjoyable. Ms Mia was so pleasant and a joy to talk with, Mr Tee gave me some great ideas in my travel plans as an adventurer, and Mr Andy was really interested in how my day went. The rooms were to my liking, and I asked to be placed on a lower floor, which they were able to accommodate. Any restaurant, massage,...
"We could not have asked for a better stay! The hotel is clean and well appointed. We were able to walk everywhere and the staff was beyond accommodating! We highly recommend!"
