โรงแรมใกล้อารามบาล์เซล, เบอร์มิงแฮม

"Everything was fine but when it came to breakfast we had to wait over an hour and when it arrived was not very nice, undercooked sausages, gluten free bread given to someone who didn't have a gluten allergy, no cups available for drinks and a giant milk jug which milk poured out of like a fountain. Obviously very understaffed in the restaurant."

"I requested breakfast but was told they didn’t do it anymore. The stairs were cramped with 2 turns and inadequate/absent rails. We did not meet any staff. There was a note saying how we could ring them. The hot and cold water at the wash basin were plumbed in the wrong way round. I did not see any indicator for which was hot or cold. It matters because this is where you fill the kettle. The bed was comfortable and the room was warm."

"Excellent room and great service"

"Comfortable room and excellent staff on reception and in the bar"

"good view good place and good service mind"

"Amazing place to stay"

"Lovely stay after watching Lily Allen."

"Great stay, funky decor, polite staff"

"Nice friendly hotel very near to the bp pulse arena which was excellent for our stay. Clean and everything you needed"

"The building works currently taking place in the hotel destroyed the experience as was woken up in the early hours of the morning to banging and drilling. No advance warning was given to guests which I thought was incredibly frustrating."

"Convenient for conferences at the NEC"

"The high handed attitude about not servicing the room daily as they are a sustainability hotel. That shouldn’t mean dirty cups not removed and replaced with clean ones or empty refreshments tray. I did not expect to have to have any such conversation. My bed was not made, but I can live with it. Dirty crockery left outside rooms in the corridor. Staff were friendly and helpful but not necessarily properly trained."

"Old and seriously in need of a refurbishment"

"worst hotel ever. It is rooms not a hotel. The hotel servicr is not here"

"Lovely host, very helpful & pleasant, parking directly outside our room which was a good size & very clean. Lovely surroundings with horses in the stables to say hello to. Great directions for walking to our concert at bp pulse about 15 mins away. The breakfast was very nice & served very quickly. Would definitely stay again & highly recommend."

"Really nice hotel with friendly staff and stunning decor. Great breakfast and a fun games room. Avoid Robert Peel Room as it’s above the bar and can be noisy at night."

"A 1 night stay before an early flight. Arrived behind a coach party so check in was slow. Had a reasonable quiet room. Had a good nights sleep. Can’t complain."

"Had a family room with double bed and single bunk above, it was fine. Not a lot of surface space in the room, shower was a bit dodgy but basic and kind of as expected for the price. Room with tea and coffee on each floor, no real choice available. Fine for an anticipated poor sleep before an early flight."