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"Breakfast was fresh and good."

"Very good overall. . Like a lot of hotels, the food is good but overpriced. The location and view of the river from some rooms is fabulous. Staff are friendly and try their best for you. Unfortunately I booked last minute in order to get a peaceful night’s sleep and the fire alarm woke the whole hotel at 3am. Great that it worked, but there was no fire! Water had leaked into the sensors somehow (the weather was windy and wet that night) so after we all trooped out of our rooms in pyjamas and...

"I wish there had been a swimming pool or hot tub. Otherwise it was good. Very good breakfast. No complaints."

"Recommend this hotel. Well run with nice rooms and good meals. Our server in the restaurant, Francis, was a rockstar. Really good hotel and restaurant."

"Staff were nice and friendly, bed was very comfortable and the soundproofing was great !!"

"Very conveniently located directly in Heathrow Terminal 3, so was great for our early morning flight. Stayed as a family of 5 in one of the family rooms for which they also provided a small baby crib, which was really helpful. Room size was good for our room type and was clean & modern. Staff were very polite & helpful. Would definitely stay again when flying from terminal 3"

"We booked a runway view and it was fantastic watching so many international planes. The beds were incredibly comfortable and had a great sleep. Breakfast had so many choices and prepared us well for a long day of overseas travel."

"Great great great hotel. Right in the center of town. Quick walk from the train station. Had everything you could possibly want. Highly recommend"

"Not very clean, cleaners definitely need to clean rooms properly "

"Clean room and easy check in"

"Lovely room and location "

"Cancelled 2 rooms we had booked for nearly a month due to some rooms having flooding issues. Offered us hotels over 20 minutes away which just didn’t work. Also tried to offer us to share a twin room vs having 2 separate rooms booked at another hotel. After a 5am start to get to Woking for work for the day this is the last thing that was needed. At the moment zero accountability (this may change with a full complaint letter). Will also lose a lot of generated cashback and traveller perks etc...

"Breakfast is included, great, but need improvement. "

"We stayed here for our wedding anniversary and from booking to departure, I couldn’t ask for any more. The staff added personal touches and were very attentive. Would highly recommend the Butler’s tour for a background into the history of this amazing house "

"Always love staying here ! The accommodation is beautifully presented and maintained and the staff and food just excellent . Just wish there were steam room and SPA facilities available other than the treatments . Also super convenient for Heathrow without being a run of the mill airport hotel "

"Room wasnt the biggest but perfectly formed. Only disappointment was the shower was over a bath - difficult for me being slightly disabled to get in & out of. "

"I chose to stay here as I had a flight the following morning at Heathrow. It was the ideal location, with parking and right next to the Thames, walking distance from the Magna Carta. However what I didn’t factor in was the size and number of guests. Having stayed the previous night in a small 5* hotel, I found the noise and crowds rather overwhelming "