Search Hotels in San Mateo, San Juan

"Hotel is very nice. Rooms are very tiny anf not properly cleaned there was a muffin under one of the tables. It was ok. "

"Nice location but bed sheets were dirty. Only one thin cover was given making the first night stay uncomfortable. "

"Beautiful hotel, convenient location and more importantly, the staff are all amazing! Had a wonderful stay! "

"We checked in on Thursday Feb 26th. As we walked down the hall you could smell a moldy musky smell. I felt water drip on me and looked up and there was a hole cut in the ceiling like 4' by 4' with water dripping and what looked like mold around the hole. There was a 2nd similar hole just down the hall from the 1st. I assume they were trying to fix the issue, but you could see what looked like moldy and a strong musky smell. We went up the elevator and got to the room which had the same moldy smell to it. By this time my wife was already coughing. The bed sheets and pillow cases were not clean. We walked back down stairs and checked out. I had ordered through expedia and both parties basically said it was too late to cancel and that I wouldn't get a refund for the next few days I had paid for. We left and stayed elsewhere"

"Yes"

"Overall great stay. The room was very nice with an ocean view and comfortable bed. The pool area and beach access were convenient and quite nice. There were some issues that had me knock it down a star- our room’s mini fridge had food from the past guest still in it which grossed me out. The bathrooms near the pool outside were consistently dirty so much that I started going inside to the lobby bathroom instead. The worst part was that it was always hard to get good pool chairs. Most of the nice ones along the pool were reserved for paid rentals which mostly went unused all day. There are simply not enough regular use chairs and umbrellas for hotel guests them to be reserving a couple dozen chairs a shady spots for outsiders to come in and rent. They charge a hefty resort fee so chairs and umbrellas should be a given. I am pregnant and to not have a spot in the shade was a problem for me. The included breakfast was fine but it was the exact same every day, nothing mixed up at all, so it was really monotonous. That being said there’s not much in the area so it was convenient to have on site. The food at the beach bar restaurant was fine but incredibly overpriced — but you’re paying for the location! It was quiet and not crawling with spring breakers like the Condado are was, which was nice. You do have to uber pretty much everywhere from this hotel- which we didn’t mind because we wanted a quieter area! Easy airport access too."

"The staff was super nice. The room was much smaller than the pictures but the bathroom was quite large. Be ready to climb lots of stairs. Rooms on 2nd thru 4th floor are stairs only. The toilet paper situation should have been described when booking. I would have liked the insight of the plumbing before our stay so i could have made an informed choice. The area around the hotel is growing. "

"We booked an ocean view balcony premiere room but was placed in a garden view room because we arrived a day late due to flight delays/weather, then we had no hot water for showering until we were placed in the original room we booked a day later, they did give us credit for good and beverages and a night free but are still waiting for the refund…. The property is spectacular and staff polite. "

"The Residence Inn by Marriott San Juan Isla Verde was an excellent stay! The staff were friendly and helpful, they texted us to check in and ask if we needed anything. Our room was clean and comfortable. The area around the hotel was safe, we were able to walk around at night. The beach was only a 5 minute walk and the hotel provides beach chairs and umbrellas and bikes if needed. Old San Juan was a short uber trip away and the airport is only 5 minutes away. I would definitely stay here again! "