Search Family-Friendly Hotels in San Juan

"This hotel was in a great location and has a beautiful view. We booked the bi-level premium suite and really expected it to blow us away for the price. It was nice, but very dated. The carpet was old (and still wet on the stairs when we first arrived), you need two people to open the sliding glass doors on the balcony, the pictures show a sink in the kitchenette but there isn't one, and the refrigerator was one of the smallest ones I've seen. The tiles were cracked in the master shower, and the hot water heater is bipolar. In the morning you can barely cut it on before it burns you, but by the afternoon, you can't get it hot at all. I didn't notice when booking that there is an additional $50 per day resort fee that will be added to your bill. Unlike most Hiltons, you also do not receive a complimentary breakfast. The breakfast buffet is $35 per person. There are a good variety of restaurants on site, but they are also pricey. There are several local restaurants around that are great quality and more affordable, but we were told that we couldn't bring any outside food to the pool area. They literally check your bookbag every time you go to the pool for glass, speakers, and outside food. The first 2 being understandable, but this means you are stuck ordering off their poolside menu that includes a $24 burger and $20 grilled chicken sandwich. There are plenty of chairs which was nice compared to some resorts. Overall, we had a great time, but I wouldn't rebook at this hotel. "

"Check-in was smooth with a familiar staff member, but the room disappointed this stay: the bathroom wasn’t clean or fresh, and no ironing board was provided. Getting water at 3 a.m. was inconvenient, and morning desk service felt rude. Not as before."

"Very nice and clean"

"We had a lovely ocean view and enjoyed the pool area. The restaurant was across the street via sky walk at the Hilton Garden Hotel. This hotel and the rooms need updating but was clean. Beds were soft but we didn’t mind. "

"The room is ok, but need to improve and need some repairs, on the room, parking is very difficult"

"Love it "

"The Staff was amazing and the hotel and property are beautiful! "

"The ocean was beautiful "

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