โรงแรมและที่พักPuerto Juarez

"The pool side is too hot, not enough shade. Just one long pool and a kids pool. Staff was very responsive to our needs. The food was very good. "

"Propreté de l'établissement laissait à désirer; les draps étaient jaunes, comme si n’étaient pas bien lavés, une serviette avait des taches brunes, tous les rideaux étaient pas propres, et les rideaux de douche avaient trop d’oxidation et étaient très sales. Le frigo est bouillant, le poile est au gaz et ne marchait pas bien, et il était trop vieux; on à constaté qu’il avait une fuite car la première fois que je l’ai utilisé c’était pour le souper, il a fait une petite explosion et tout est...

"Propiedad, muy bien. Lo único que no hay restaurantes, pero si tienes Rapid te soluciona el problema. "

"Very outdated"

"It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast."

"Habitación limpia, variada de comida"

"Pros: pools are nice, bartenders give good service, rooms are large and clean, easy for kids to eat whenever they want. The beach is actually very nice with cabanas for shade and good service from The bartenders. Long and difficult check in, food is not great at all, drinks never taste that good. Long waits for eating dinner bc you can’t make a reservation so be prepared to show up early and wait for very mediocre food. "

"We enjoyed every second of our time at Sunscape. The location is perfect, the water is crystal clear, and the atmosphere was exactly what we were looking for as a family with kids. "

"The room service is very poor. The room was cleaned only once in our 4 day stay. We called at the reception 2 days to get the dustbins cleaned and even I cleaned the dustbin myself one day. Also, there was a fight in a room on the same floor and there was foul smell of blood and waste everywhere for 2 days. No cleaning was done. Another thing, a glass broke in the room and i called reception to send someone to clean it, it took us 3 calls and 2 hours, when finally someone came to clean the floor...

"Friendly staff. Great beach. Good food. Cocktails were ok. Even though very friendly the overall service is a little less special than you would expect at a place in this range of quality. "

"Friendly staffs. Great food. We visited in April and beach was not crowded at all. "

"My room 207 was horrible and dirty. They moved me to 508, the day after. The staff has zero customer service when it comes to being generous to the customer service. They also make you wait as they are supposedly making the move,but you can see that they are not helping you with the will. Beautiful location although I think the staff is to comfortable because they have been in their jobs for so long. This is our 4th time on this property and you can see it declining bad. Clearly it’s a staff...

"Perfect service."

"Food was very well pretended at certain restaurants, but overall food was great, the grounds were always well kept, security was excellent.. two ares that the overal expirence . 1 resception they seem mechanical and not engaging as the rest of the staff,2 reservations for restaurants are not effective n efficient, i think it it needs a second look on how to make it more patron friendly n efficient..Overall highly recommended the resort, all employees are super friendly. "

"El hotel bonito , limpio, el personal 10/10 súper atentos y preocupados por atendernos de lo mejor, volvería si lo recomendaría claro que si ."

"Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay. "

"The bell hop and some staff at restaurants were great. Having access to the beach resort was a plus. We received a relaxing treatment at the spa.The Krudo restaurant next to it was exceptional. The people at the concierge desk were not very nice and the outdoor hot tub and room jacuzzi were cold. The one on our balcony would'nt fill up. The food was okay. Same thing every single day for breakfast. It would have been nice to have access to more coffee. It was our second time there. We had a good...

"Over all excellent We liked very much service in the room, we enjoyed the food and all amentties We kindly recomand: the procedure of getting into the buffet needs to be revised, as it takes up to 15 minutes to be seated, especially with kids it is not very convinient to wait this much time! Also we recomand to train some of the stuff not to push for tip. As it is all inclusive, tip needs to be optional!"

"Clean property and helpful staff"