"service is not a hilton standard .
swimming pool we try to order some drink around 18:30 PM
it say closes no drink service (Pool bar normal as i know closes on 19:00
morning food was empty very fast need very long time to fill up.
a lot of stuff did't know there service if this is 3 star hotel i will not compliant.But this is one of Hilton.
In my suites that i stay for 5 days. The shampoo or soup if you did noe used until empty will not put the new one(So funny for me)"
"Amazing village tour with Sheik! It was highly informative regarding land use, nature, and nature’s medicine. Also met a few lovely villagers who were ever so kind in sharing their garden’s ubat, and introduced me to their friendly & beautiful kitties! And then there was Fauzi with his incredible knowledge of the tides, how to foretell a tsunami, and botany. Overall a great stay!"
"Fourth time here in two years. Such a nice hotel which is still new, so facilities and amenities are great. Staff are well trained and friendly. Love the ambience too. Looking forward fir my fifth trip already! "
"It’s a great place to rest for a couple of days before the next flight. The food was good, staff was friendly and helpful, and there’s a great little spa (very good massages). The pool looked nice but the water was quite cloudy when I swam, so that was a little worrying. It meant that the pool wasn’t cleaned or properly chlorinated. I would stay again. "
"Wonderful place to stay in Penang. Great food options in the hotel and also nearby. Easy walk around the top of Penang and nice to be just out of the busier centre.
Lovely rooms and decor throughout and the pool was superb.
The staff were super friendly and helpful, especially in the restaurant. "
"A pleasant hotel on the beach and close to restaurants etc. Staff were extremely helpful and always smiling. Breakfast is the best - everything you could wish for is served. Room is spacious and very clean.
Wine and fruit platter in room on arrival was a nice touch.
Hotel could do with a bit of TLC in places i.e. Paint/repair - balcony seat cushion repaired or replaced, pool umbrellas repaired or replaced but nothing too major. "
"The building is simply magnificent.
No matter where you are or what you look at, it fills you with a sense of happiness.
The breakfast was also incredibly delicious and the perfect way to start the day.
In addition, a handwritten message was delivered to the room,
and on it was a quote from the Dalai Lama, written by hand.
Such a thoughtful gesture!
Above all, the staff are truly exceptional.
When I had a question about the air conditioner in the room,
a staff member came to help — and to my...
"Nice place but food is a bit hard to get at times. Breakfast is very local flavor, overpriced and seating was an issue on weekends. During the day there is no menu or room service ever. The evening menu is ok and the food was good. Pool was nice and big but need a clean for sure. Was over due by about a week or two."
"Situated on Gurney Drive with view of the ocean and where dining and shopping options are plentiful. Hotel offers free shuttle to shopping mall. No beach so ocean swimming is not an option. The hotel does have an infinity pool. Sago, the hotel restaurant, serves a variety of food including Australian/English, Malay, Chinese, Indian with limited Japanese selections in a buffet style. Did not try the other restaurants on site. Room is very comfortable and amenities are on par with the...
