Staff was friendly, however the safe didn’t work. We asked about it, and he did come right up to look at it and said it needed new batteries but never came back. We asked the next day and he went then to replace them. Also, the hair dryer will only work on the low setting or will automatically shut off. I asked about that and was told it was for safety reasons. That alone makes it take forever to try my hair. No other hotels in Europe are that way. At night, the doors are locked and we had to ring the bell, and wait for the man to let us back in. That took several minutes. (10:30 pm) location is awesome, rooms are clean, and staff is very friendly.