"Room was spotless and attentive with turn down. We had the family room with the lounge. Loved the details - like giving pajamas and slippers for the kids as well. Food, view, and service in the lounge was amazing"
"Decent room size | Staff is largely absent after check-in (no real front desk) | Huge number of rooms means a bit if congestion| We experienced intermittent wifi reconnects in our room"
"The room was beautiful. The staff were extremely friendly and went above and beyond the expectations. Specifically Mr. Iwasawa. I went to him with questions about possibly getting Hanshin Tigers tickets and since it was tough for foreigners to do online he ended up walking me to a store about 10 min away and helping me buy the tickets in person instead. Explaining everything I needed to know and patiently allowing me to choose everything I wanted. He was extremely helpful and patient. Very thankful for him as I had a great time at the game!"