1.Staff can speak in English and have a lot of service mind.
2.A room style and decoration is the same of picture in website.
3.Distance from Nishi Umeda station and the hotel around 200-300 meters.
Venus
เข้าพัก 5 คืน, พฤศจิกายน 2018
การตอบกลับจาก Reception desk วันที่ 26 พ.ย. 2018
Dear Mr./Ms. Venus
Thank you very much for staying with us and spending your precious time to share your feed back to us.
We are very pleased to hear that you were happy with our service, room and location.
Your feedback really motivates us.
We will keep continuing to brush up our service skills to improve our quality of service.
If you have any chance to come back to Osaka, we are very looking forward to welcoming you again.
Again thank you very much for your lovely feedback.
Sincerely yours
very satisfied with our stay at Elserine Osaka. The hotel is about 10 mins walk to Osaka station. You could walk undergrond to hotel also. The hotel had nice breakfast line that u can enjoy both japanese home cooking and american breakfast. There were many restaurants nearby, such as ramen.
Kaniknan
เข้าพัก 4 คืน, พฤศจิกายน 2018
การตอบกลับจาก Reception desk วันที่ 20 พ.ย. 2018
Dear Mr./Ms. Kaniknan
Thank you very much for staying with us and spending your precious time to share your feedback.
We are very glad to hear that you were satisfied with breakfast and our location.
We hope you had a wonderful time in Osaka.
If you have any chance to come back, we are very looking forward to welcoming you again in near future.
Again thank you very much for your lovely comment.
Sincerely yours
Good hotel with an excellent service from the staf
I really enjoyed my trip during staying at the hotel because the room was so clean and the staffs there can speak English so well.
Gene
เข้าพัก 5 คืน, พฤษภาคม 2018
การตอบกลับจาก Receptionist วันที่ 9 มิ.ย. 2018
Thank you very much for staying wit us and spending your precious time to write review for us.
We are very glad to hear that you enjoyed your stya in our hotel.
Your warm feed back mativates us very much.
We will keep making efforts to improve our quality of service more and more.
If you have any chance to come to Osaka, we are very looking forward to welcoming you again.
Again, thank you very much for your kind comment.
Thank you very much for staying with us and your precious time for our review.
We are very glad to hear that you enjoyed our location.
If you have any chance to come back to Osaka, we are very looking forward to welcoming you again.
Thank you very much for staying with us and your precious time for our review.
We are very glad to hear that you enjoyed location of our hotel.
If you have any chance to come back to Osaka,
we are very looking forward to welcoming you again.
The hotel is good and the staff are friendly. Only drawback is that the breakfast is not varied and limited options are available.
As for everywhere in Japan there is a language barrier. The area is quite central to some of the popular places to visit and many of them are walkable within a few km.
Rooms were very hot & stuffy even though the heating wasnt on. Air con did nothing. Window only opens a few inches. Nothing wrong with room but we spent a few very sleepless nights there due to room temperature
andrew
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก ホテル エルセラーン大阪 วันที่ 2 เม.ย. 2024
Thank you very much for staying at Hotel Elsereine Osaka. We are sorry to hear that your room was hot.We will take your comments into consideration in the future.We will continue to improve our services to make your stay more comfortable.We look forward to welcoming you back to our hotel.
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.
Thank you very much for staying at our hotel the other day.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We apologize that there were a lot of points that could not meet your expectations.
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.