Thank you for staying at our Hotel. When we storing your luggage, asked "Let's throw it away?" the customer did not reply. Next time we asked, "is this a garbage?" She answered, "Yes." And we disposed of it. Later, when the customer came back and pick up, she said there was no scarf. We checked with all employees, but none of them had stole your things. Police came and checked the video camera footage,they said this was not theft. We will not be able to respond to this issue any more. Thank you

Thank you for staying our hotel on June. How was your trip to Osaka? We hove to apolozise for smell of cigarette and made you unconfortable. There is a cafe at the lobby where smoking is allowed so that's why lobby smells so bad. We will try not to smell smoke at the lobby. We hope to see you again. Thank you.

この度はアークホテル大阪心斎橋をご利用いただきまして誠に有難うございます。お忘れ物が無事に見つかり私どもも安心致しました。見つけるまでに時間がかかってしまい申し訳ございませんでした。“信頼できるホテル”と仰っていただき嬉しい限りでございます。またお目にかかれます日をスタッフ一同心よりお待ち申し上げます。アークホテル大阪心斎橋フロント　光吉