"First time guest. Was there for work, then shifted to vacation mode. Was told that the lobby area was recently renovated and it was a good collaborative space. The stay as a whole was average. Front desk staff was polite. A lot of attitude from others. Beds in the standard double bed room were too small for a couple to share. Mattress was decent. Pillows were too soft. Cleanliness of rooms could be vastly better. Found prior guests' clothes behind one of the beds. Bathrooms and tub are super small. Elevators were being worked on, so they felt sketchy. Restaurant food was not good. Used the "nightly $35 credit" once. Water bottle vouchers came in handy. A bunch of broken equipment in fitness area. I got upsold at check-in for a room on a higher floor an extra $35/night. Booked on Expedia. Good location. Walking distance to Central Park & Times Square. Other landmarks are short train/bus rides. Looking back, I should have switched hotels. "