"The hotel used to have a tunnel access to haram which is why we booked but that access is now closed. The hotel only issues one room key (also needed to keep lights on) despite the room being booked for 4 adults. If one of us stayed in the room they'd have to sit in the dark. We asked several times for more keys but they said no. Service was TERRIBLE!!!! we stayed for 2 weeks and the cleaning was never done because they said they will only clean when we check out. "
"One of the best hotel in Makkah and everyone was helpful specially the guy from the housekeeping his name is shahid Jamal he was so helpful and professional and polite I really appreciate everything and I recommend this hotel..thanks to all the staff for everything and your wonderful hospitality hope to see you soon best regards and wishes "
"Very reasonably priced option in Makkah. Excellent hotel with very clean rooms and facilities. Shuttle service needs to be organized though. The hotel needs to establish a safer and a more organized area to pick up and drop off shuttle bus users. All in all great hotel. "
"أبدأ من التعامل عند الاستقبال ، حيث كان مثالي وراقي ، وإقامتي كانت جميلة ، ما ألاحظه فقط ضيق مساحة الغرف ، وعدم وجود أفياش كهرباء بعدد كاف مثلا لشحن الموبايل وأن تكون في مواقع بعيدة عن متناول الأطفال، حيث أنها موجودة بأسفل جدار الغرفة."
