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"The room was a good size and the bathroom very clean & well decorated. The staff were lovely, very attentive and the complimentary shuttle to the train station is a great service. I really enjoyed the traditional Onsen experience and dinner in the Kokorogi restaurant was delicious - nicely presented & great service. We were treated to a beautiful view of Mount Fuji at Breakfast! "

"Don’t stay here! They should be taken off Hotels.com! So dirty and gross, and over priced. Bugs everywhere… beds uncomfortable, pillow flat. I say pillow cuz that is all there was. Lamp shades literally stained dirty. Couch dirty. The worst hotel! Run the other direction! Do not rent a room here! "

"Rooms were fantastic "

"Breakfast needed a bit to be desired The restaurant is no where near big enough to cope with the number of people and the reservation system left long queues Also no orange juice on second day Dinner was fully booked by advance coach parties so went to a local Japanese restaurant 5 min walk away It was excellent and a lot cheaper than the hotel"

"Fantastic view with very friendly staff! "

"Nice hotel"

"Amazing staff. "

"富士山ビューの部屋に家族4人とペットの犬1匹で宿泊し、常に大きな窓から富士山全景が見え、大変満足でした。 設備も整っており、清掃も行き届いているので、快適に過ごせました。 ベットと枕の硬さもちょうど良く、朝までぐっすり眠れました。"

"The walls are literally paper thin and someone was partying until 4am so we didn’t sleep. You can hear a door close from the other side of the hotel. Wouldn’t recommend if you like sleeping. "