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"excellent if arriving late in the evening"

"Clean room. Great value. I loved it being on a pedestrian street but hard to get to in a taxi. More information on driving there would be great. But I should have known to take metro to that area since traffic in the city is insane. Breakfast was good and also could have more variety. Super lovely staff. So helpful and kind. Thank you Skybird. "

"The lady helping us during CHECK IN not very professional. The central controlled temperature in room 24.5 way too warm, cannot sleep well the first night."

"Stayed only 1 night, but the reception staff were warm and friendly."

"This place is enchanting, the building itself is beautiful and the staff is amazing. The view of the city through your windows is astonishing. "

"We received a very good customer service from the front counter Carl Yuen. He remembers us after checking us in, he is really friendly, helpful and very attentive. On the amenities, is a little disappointed. We stay there for 2 night and we didn’t have any shower cap, razor, hand lotion and cotton swab. These are the necessities which we use daily."

"Good sized rooms, good breakfast and great views over the lake"

"clean quite and comfort"

"Great location, clean rooms and very friendly staff"

"Walking distance to Hangzhou East Railway station. Lots of food choices"

"ホテルはとても綺麗で清潔でした。スタッフは英語が通じにくいものの、アプリを使ったりすれば気になりません。ホテル周辺にはコンビニやコーヒースタンドなどがあり、便利な立地でした。欲を言えば空港までのシャトルバスがあったら嬉しいです。"