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"This is not the property you're looking for. The staff is nice enough, but the property being open to the public, no hotel grade doors on the rooms (they were closet doors with no deadbolt), and no AC on a hot night is not acceptable. If you like camping, this is the place for you. Otherwise, you are getting what you're paying for. Given all the positive reviews, I was surprised when we checked in at how bad it was. The staff seemed to do what they could, and the room appeared clean, but given the safety concerns and the lack of AC, we checked out immediately. And of course, there are no refunds (they make you sign an agreement stating as much when you check in). Extremely concerning that this property continues to receive such positive reviews."

"Room: clean, nice space with ocean view and would use again. Our room had a noisy A/C that I don’t is common throughout the facility. Staff: nice, helpful with giving ideas of things to do, Don’s Mai Tai restaurant within the facility had GREAT food. Visit Hawai’i atleast once in this area, Kona side was sunny for the most part during the late April to early May time. Would do again."

"Swimming in the lagoon was great! Food was delicious, but overall everything was very overpriced...and $48 per day to park was ridiculous. "

"All the furnitures in the room are very aging and staff are not very professional as check-in is required to go to 2 different places and handled by different people which is fine, but kept trying to promote their other paid services or tours is not bringing a good experience."

"They have the best water I have ever had They could bottle this and sell it its so good"

"Mauna Lani is one of the best properties we have ever stayed at. The staff is amazing and their subtle but amazing hospitality was wonderful. I just loved everything and the team was around to help with all our needs."

"Staff were wonderful, friendly, helpful! Mahalo!"

"There was a medium size cockroach inside the bathing tub and it was very stubborn to get rid of it. The front office lady blabbered something in her own accent was very hard to follow. Parking was a nightmare. You should know some gymnastics and know how to come out of the car after you parked in the tight spot. It's highly possible your car will get stuck and damaged. Good thing is it's nearer to the airport and restaurants. "

"I cannot begin to explain the EXCEPTIONAL service, amenities, accommodations and experience at this resort. We fell in love with Hualalai and will 1000% be returning. I came here with my husband for my 50th birthday and was treated with such kindness. The staff here are above and beyond and honestly, as a frequent Marriott Ambassador Elite traveler, I have to say that Marriott’s higher end brands need to step it up to match the class, ease, and care that Four Seasons has shown us. Look no further if you are deciding on which Hawaii island to visit. We are looking at property here already if that tells you anything! Thank you, Four Seasons Hualalai, for ensuring I had a remarkable birthday celebration!"