There’s two buildings. The new building is all self check in meaning you have to scan the passport yourself. I personally found that annoying after paying quite a bit of money for the stay. After check in, no one tells you anything including where the dinner/breakfast is at or the public onsen is at.
There’s a shuttle service to Gora but you have to reserve it way ahead of time. We messaged the hotel and got no response. We have two young kids with two luggages, and that was a bit of a walk.
Also, if you stay more than one night, don’t expect to get your room clean. Apparently, there’s no room cleaning.
On the positive note, the dinner and breakfast were delicious. Beds and blankets were very comfy.