"The hotel is clean and in a good location. The bathrooms are spacious and the showers were excellent. The rooms, however, are long, narrow, and cheaply furnished, with awkward closets and water-restricted faucets. The hotel feels designed to cut costs, without passing any savings to guests. Tile floors and walls may be easy to clean, but they do not feel comfortable or upscale.
The staff were unfriendly and arrogant. Despite requesting two rooms on the same floor, we were placed on the 5th and 14th floors. The key cards would not allow elevator access to other floors, and even after reprogramming, they still did not work. When I called the front desk for help, the woman hung up and never called back.
At breakfast, the staff member seating guests was openly flirting and winking at one of my guests, making her uncomfortable.
Overall, I would not return. I visit Chicago often, and there are far better hotels available."
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