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"Warm fridge, air con didn’t work, filthy room, leaking shower screen, poor service in the “restaurant” with even worse food. The attitude of the staff when anything was pointed out was nonchalant and dismissive."

"Staff were very helpful, breakfasts were good. Very quiet at night. You need a car to stay here as it not close to the village centre or to restaurants."

"Staff were very friendly, helpful and knowledgeable. Rooms were spacious and comfortable for our family of 4. Food and drinks excellent. Equipment hire in sight a bonus. "

"The breakfast was delicious. View was wonderful. Staff were friendly and we enjoyed our stay. "

"Bra läge vid skidbacken. "

"Bien"

"Incredible experience. Wonderful place with awesome breakfast and unbeatable owners help."

"A beautiful hotel with very friendly and helpful staff. The room was spotlessly clean and the bed very comfortable. Highly recommended."

"Servizio navetta comodo e autista gentile e disponibile"

"This hotel is a gem!! Flanked by stunning 360 degree views of the snow capped mountains and the valley below we were totally enchanted. Our host was so friendly and helpful and gave us suggestions on where to hike and where to eat. Their breakfast was extensive - eggs , cured meats , breads and cakes. We couldn’t ask for more. Rooms were in mint condition. Bathrooms very clean. Do note however that we visited during the off season so many restaurants were closed. Car parking available on the...

"Clean room, useful staff and perfect location"

"Parking in front of the hotel, easy walk to town"

"We had a wonderful stay at Schloss Hotel & Spa in Zermatt. The location is excellent - just a short walk from the train ststion, which made arriving and getting around very convenient. The complimentary breakfast was also a great perk, with good selection to start the day. We initially booked two rooms with a living room and kitchen for a group of six, thinking they would accommodate everyone. However, we were informed the room occupancy limit was strictly ficr guests , so we needed to book an...