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"I am requesting a full refund and escalation of my complaint regarding a hotel I booked through Expedia for my first visit to Quebec City. We paid almost $800 for what was supposed to be a special long weekend as a newly engaged couple. Unfortunately, the experience was so unacceptable that we checked out and drove back to Montreal overnight. The room was significantly different from what we expected based on the photos presented on Expedia. We also experienced incorrect information regarding...

"The hotel is beautiful with the best location. Take the hotel tour while you stay!"

"The hotel is very well located moments outside the old city and a picture perfect setting next to the Plains of Abraham. The amenities were good and the room spacious. The view was amazing. Not a huge concert for us but the hotel is getting quite dated looking and the bath could definitely use a handheld showerhead. Overall a great stay and visit to Quebec"

"I stay at Hotel Chrome every time I visit Montreal! Perfect location and perfect price!!"

"The rooms are old and we received towels with yellow spots are with old make up"

"A perfectly good deal for the price-- clean, spacious, and comfortable room, with quality amenities and a decent free breakfast. No complaints here."

"Was there for 1 night everything was perfect"

""We stayed here for one night and were very disappointed with the room's condition. When we walked in, we noticed a strange musty smell. The bathroom and room had hair left on the floor and visible grime around the sink and tub. For the price charged, we expected a much higher standard of hygiene. Would not recommend.""