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"Our stay was great"

"Hotel was great and very clean. Shuttle to and from the airport was very helpful and reliable, running every 30 minutes. We used the hotel as a base for exploring Vancouver. 10-15 minute walk to Kapstan Skytrain station and 20 minutes straight into the city centre from there. The hotel was great and the staff excellent and helpful. One member of staff was unhelpful and rude when I left my car at porte-cochere to help my wife carry four cases to our room. Despite the fact I had checked with reception that it was okay to do this and they said it was absolutely fine, the staff member approached me and asked me why I was parked there and repeatedly told me I was wrong to do so until I invited him to speak to the front desk with me. He then walked away. Also at one point during our stay two of the three lifts were out of order meaning long waits for them. This was a temporary problem however and was resolved quickly. Overall I would highly recommend this hotel and will use it again when I return to Vancouver."

"Very good"

"Grossly overpriced. Nice to have help getting to the cruise ship terminal during a marathon. Especially taking the luggage to the ship. The staff are underpaid and silently protesting. One person had been there over 30 years without a raise. For the price per night the staff should be compensated."

"value for money"

"Excellent hotel"

"Comfortable and clean. Staff are helpful."

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" Clean, quaint, very reasonable rate hotel. Staff is very friendly."