Is The Chicago Hotel Collection - Millennium Park pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Chicago Hotel Collection - Millennium Park?

This property doesn't offer parking.

What time is check-in at The Chicago Hotel Collection - Millennium Park?

Check-in start time: 4:00 PM; check-in end time: 11:00 PM.

Where is The Chicago Hotel Collection - Millennium Park located?

Located in Downtown Chicago, this hotel is steps away from Chicago Cultural Center, Michigan Avenue and State Street. Millennium Park and Chicago Theatre are also within 5 minutes. Madison-Wabash Station is only a 2-minute walk and Randolph-Wabash Station is 2 minutes.

The Chicago Hotel Collection - Millennium Park Reviews, Deals & Photos 2025

10/10 Excellent

Ashley

31 Aug 2022

Liked: Cleanliness, amenities, property conditions & facilities

The studio was so cute! Grocery store was a street behind not far all! It was nice and quiet stay. The view we had was so beautiful.

Stayed 1 night in Aug 2022

10/10 Excellent

Tiffany

26 Jul 2022

Liked: Cleanliness, room comfort, communication

Thank you for a great stay!

My friends and I came to celebrate my best friend’s bachelorette weekend. I want to thank the staff and especially cleaning staff that were professional and friendly. We encountered zero problems and really enjoyed the location.

Stayed 2 nights in Jul 2022

10/10 Excellent

Ivan

21 Jul 2022

Liked: Cleanliness, property conditions & facilities, communication

Nice

Stayed 3 nights in Jul 2022

8/10 Good

Kimberlee

11 Oct 2022

Liked: Cleanliness, room comfort, communication

Great location

I was nervous based on past reviews but I found our room clean and well appointed except there were no pots, pans , glassware. You could hear noise from outside, but you are in a major city.

Stayed 3 nights in Oct 2022

10/10 Excellent

Nathaniel

29 Dec 2022

Liked: Cleanliness, room comfort

The property was good location, but the scaffolding aroudn the building was little inconvenient. Overall, wonderful stay but got stuck in elevator first night.

Stayed 2 nights in Dec 2022

6/10 Okay

Fabio

26 Oct 2022

Liked: Cleanliness, amenities

Disliked: Communication

Check-in process was very impersonal and confusing.

Stayed 1 night in Oct 2022

2/10 Terrible

Ashley

1 Jul 2022

Disliked: Cleanliness, amenities, property conditions & facilities, communication

WORST HOTEL ON THE PLANET! DO NOT STAY HERE!!!!!!!!! IT'S SO SKETCHY AND SUCH A JOKE AND THERE IS NO ONE THERE EVEN TO CHECK YOU IN!

Stayed 2 nights in Jun 2022

6/10 Okay

Jeff

21 Nov 2022

Liked: Cleanliness, communication

Disliked: Amenities

Room was a little small for the money. Room has full kitchen but no cups, dishes, utensils at all.

Stayed 1 night in Nov 2022

2/10 Terrible

Patty

7 Jun 2023

Disliked: Cleanliness, room comfort, communication

Make sure it’s open.

I texted for the em early check in. They texted back that the hotel was closed!!! Thank goodness hotels.com helped me rebook. This was the day before my stay and if I had not texted, I would have not been notified.

Stayed 1 night in Jun 2023

4/10 Poor

Jesus

9 Jul 2022

Disliked: Cleanliness, room comfort

Room wasn't clean beds stinks

Stayed 1 night in Jul 2022

2/10 Terrible

Tiffany

12 Jul 2022

Disliked: Amenities, property conditions & facilities, communication

False advertising, no front desk service and hard to get contact over the phone

Stayed 1 night in Jul 2022

2/10 Terrible

Christine

7 Jun 2023

Disliked: Communication

Stranded in Chicago

I received emails, confirmations to a hotel that had closed 3 months prior! No one answered the phone, unable to leave vm. Horrible! Don’t ever book there. They left us stranded in Chicago.

Stayed 1 night in Jun 2023

6/10 Okay

Edwin

21 Feb 2023

Disliked: Cleanliness, amenities, property conditions & facilities

Rooms were filthy, floors were sticky clearly not cleaned routinely. The sheets on the bed were very dusty and dirty did not feel comfortable staying on these beds. The living room area is not as pictured it was hideous. Definitely do not recommend this stay

Stayed 1 night in Feb 2023

2/10 Terrible

Mark

10 Jul 2022

Disliked: Cleanliness, room comfort, communication

Worst place ive stayed at, i had a guest i had to make leave , after he left he did something to building and i was charged and also building security came in my room and took my stuff out of room .

Stayed 1 night in Jul 2022

8/10 Good

Rick Kem

12 Oct 2021

Liked: Cleanliness, amenities, property conditions & facilities, communication

The checkin/checkout system was simple. I had a little bit of trouble getting a key card at first, but that was eventually resolved. The room has a TV but it doesn't work. The blinds were missing panels. The shower water pressure was inconsistent, and very difficult to control hot and cold.

Stayed 2 nights in Oct 2021

2/10 Terrible

Claire

19 Jul 2022

Liked: Cleanliness

Disliked: Room comfort, communication

Door - deadbolt or latch - did not lock for 2 days

Door - deadbolt or latch - did not lock for 2 days!

Stayed 7 nights in Jul 2022

2/10 Terrible

Kiley

6 Sep 2022

Disliked: Amenities, property conditions & facilities, communication

Absolutely worst hotel experience I’ve had. Room did not have AC. Made multiple attempts to get ahold of someone at the property in order to get it fixed but still noone ever came. It was summer in chicago and the temperature in the room for 2 days read 78 degrees

Stayed 2 nights in Sep 2022

6/10 Okay

Lina

5 Jul 2022

Liked: Cleanliness, property conditions & facilities

Disliked: Communication

The location of the property is perfect, I did not like that it was almost 6pm and it said that the room was not ready and that I should contact customer service by phone or message. I spent several minutes trying to communicate and there were other people waiting to communicate as well. After several attempts we were able to communicate. Too bad I saw many people waiting at the reception trying to communicate. They should clarify that there is no reception at the hotel and everything is done by phone.

Stayed 1 night in Jul 2022

8/10 Good

Jimmy

31 Oct 2022

Liked: Cleanliness, communication

Mixed review~

Check in had a hiccup. Tried to check in and the kiosk was out of room keys. Then tried to use a different kiosk and the kiosk informed us that our room was not ready. Then we had to call the support line and took them about 10 minutes to figure it out. The location is great and it was easy to walk to all of the attractions we wanted. The room was clean but our biggest problem is that the sofa bed was broken, which is consistent with many other reviews. I just thought it would be fixed by now. So it's really a mixed review here. I wish the check in process was smoother and the bed was fixed, but at the same time the location was great.

Stayed 2 nights in Oct 2022

2/10 Terrible

Grace

22 Jul 2022

Disliked: Amenities, communication

Only good thing is the location. Don't book with this place such a hassle to deal with this company. You have to pay an additional amenity fee. This is not optional. It was also not stated before we checked in. And then when you want to use the amenity of checking in early, there is no staff around to help you do so. I emailed the company many times but no one ever responded. I was able to secure a late check out thanks to texting the number that was displayed by the digital check in stand. Check in requires the use of an app. So you have to download an app. You also need wifi to check in so if you are international and don't have a phone plan, good luck. There is no reception desk or staff. No place to leave baggage if you arrive early or want to leave late. The person across the hall had a loud party going on till late and kept us awake. Pay the extra money to stay at a real hotel... it ended up being the same cost as others around due to the amenity fee.

Stayed 2 nights in Jul 2022

8/10 Good

Tanya

5 Sep 2022

Liked: Cleanliness, property conditions & facilities, communication

I was nervous to book this property after reading the reviews, envisioning being stranded in the lobby with some weird check-in process and no room. As it turns out, check in could not have been easier. I simply entered my 4-digit confirmation code, sent to me by the hotel, and our keys were quickly printed. I did complete the online check-in ahead of time, which also sped things up. The room itself was spacious and clean. We had two bedrooms, two bathrooms, and the pullout couch in the living room, which was perfect for our group. Two downfalls - there was minimal bedding provided for the pullout couch (just a comforter) and I had made the reservation for 6 so clearly we needed the bedding. Luckily we had two sleeping bags in the car. There were also only 4 bath towels provided. The other thing to be aware of is that this is in a very noisy location with apparently zero sound-proofing in this old building. Loud trains and sirens were a constant all night long. But the bed was comfortable, the location to easily walk to Millenium Park and restaurants/shops was absolutely perfect. We were very close to the Green line to take the train to a White Sox game, and found a public parking ramp close by. Despite the couple of drawbacks, the location and space made it a place I would stay again. Just bring earplugs ;)

Stayed 1 night in Sep 2022

10/10 Excellent

VHugoC

21 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Good

2/10 Terrible

Cory

3 Jun 2023

Stayed 1 night in Jun 2023

2/10 Terrible

Stephanie

9 May 2023

Stayed 3 nights in May 2023

4/10 Poor

Jose L

19 Jan 2023

Disliked: Amenities, property conditions & facilities

El lugar estaba frio. Los baños limpios, pero tenian concreto de cuando los renovaton. Los inodoros no servian bien. El agua se salia porque la cadena de la palanca estaba muy larga. El internet pesimo. Y las televisiones sin internet de adorno.

Stayed 1 night in Jan 2023

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The Chicago Hotel Collection - Millennium Park

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The Chicago Hotel Collection - Millennium Park Reviews

Reviews

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8.0/10