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"No air con was given a fan without the outer guard on it ( useless), breakfast 2nd morning was awful , burnt scrambled eggs, broken egg was delivered on my cousin's plate and bacon was hard and black in places"

"Kel and Mel made us feel very welcome when we arrived. Gave us ideas about what we could do. We enjoyed a day walking along the canal and the next day to a local sites. The Breakfast was excellent."

"Stayed here many many times when working in the area and always find it clean and comfortable. Unfortunately on this occasion I was disappointed in room (207) as the window would not close and the room faces onto the busy main road which is very noisy. Also the TV was broken so had no choice but to listen to the boy racers and motorbikes outside instead. Just unlucky it was the last double room available. However that said I'm sure the issues will be rectified by the wonderful staff at Ponty...

"Staff were great, food good and great location would return."

"A lovely hotel with beautiful views. Very nice restaurant with very good breakfast & dinner. Staff were very friendly and helpful. Very disappointed to find the pool out of order after our long drive, guess we should have rang ahead. Bedroom ok, bed & bedding good. There was an air on unit set up and plugged in but it was dead, there was a fan that was incredibly loud at night. Also most of the light fixtures didn’t seem to work. Shower was ok. A nice short stay but questionable if it was...

"Lovely room and good breakfast with helpful cheerful staff."

"Room wasn’t cleaned so also no tea/coffee/water replaced. Called reception and replacements promised within 10 minutes - never arrived after an hour so had to re request. No clean cups or spoons. Two power cuts first night with no answer to an Expedia message. Hotel was extremely dated and it is never a 4 star room and the receptionists all lacked basic pleasantries/communication skills. Much prefer Llechwen Hall stays. Golf course looked nice though"

"We really enjoyed our stay, Room was very comfortable and quiet. Lovely choice for breakfast, and had a good menu for lunch and dinner."

"Nice welcome from staff. Room was small but clean. Good to have a bath."

"The room we stayed in was quite small and shower didn’t work very well. However the food for our evening meal and breakfast was excellent."

"We had a wonderful stay at this b and b which is in a beautiful setting. The hosts Sarah and Paul went out of their way to make sure we enjoyed our stay. The breakfasts were very good with lots of choices and catered well for my gluten free needs."

"Very friendly staff and very good amenities all round ."

"The rooms were nice and clean. The only downside was there was no air conditioning so the room was very hot and we only had a small fan. The spa was lovely , the pool was great."

"Staff were very helpful."

"A nice big room with ample parking. In a quiet location just outside the town. No staff on site but a key lock to each room. Spoke to staff on the phone who were very helpful to check everything was ok. "

"Spotless room. Fantastic place, clean all round. Comfy beds abs large shower. Staff are excellent. Great location."

"The hotel could be amazing but unfortunately it is now dated and needs to be refurbished. The standard twin room does not have an overhead shower and the room was dated and shabby. There was no bottled water as stated either. The room was also very hot and they do not provide fans as standard. The pool is lovely but does need a little TLC and the showers in the changing rooms are extremely hot. As is the general temperature of the changing rooms. There was an issue with scolding hot water from...