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Best Western Pontypool Metro Hotel

3.0 star property
Hotel in Pontypool with 24-hour front desk and coffee shop/cafe

Choose dates to view prices

Take advantage of a coffee shop/cafe, a garden and dry cleaning/laundry services at Best Western Pontypool Metro Hotel. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
The current price is ฿1,882
฿2,258 total
includes taxes & fees
4 Dec - 5 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(52 reviews)

Highlights

Heating
Flat-screen TV
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)

Highlights

Heating
Flat-screen TV
Sofa bed
Shower/bath combination
Hairdryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
Flat-screen TV
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Single Beds

Standard Twin Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Standard Family Room

  • Sleeps 3

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About the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB

What's nearby

  • Pontypool Park - 11 min walk - 1.0 km
  • Llanfrechfa Grange Hospital - 6 min drive - 7.8 km
  • Celtic Manor Resort Golf Club - 13 min drive - 19.3 km
  • Big Pit National Coal Museum - 17 min drive - 14.0 km
  • Principality Stadium - 29 min drive - 37.7 km

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪KFC - ‬1 min walk
  • ‪Harvester - ‬5 min walk
  • ‪The Horse And Jockey - ‬2 min drive

About this property

Best Western Pontypool Metro Hotel

Hotel located in Pontymoile
A coffee shop/cafe, a garden and dry cleaning/laundry services are just a few of the amenities provided at Best Western Pontypool Metro Hotel. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Continental breakfast (surcharge), motorhome/coach/lorry parking and an electric car charging station
  • A computer station, concierge services and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms offer comforts such as laptop-friendly workspaces, as well as amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, electric kettles and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have any lifts

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Is Best Western Pontypool Metro Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Best Western Pontypool Metro Hotel?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Best Western Pontypool Metro Hotel on 4 Dec 2025 start from ฿1,881.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Pontypool Metro Hotel?

Self-parking is free at this property.

What time is check-in at Best Western Pontypool Metro Hotel?

Check-in start time: 3:00 PM; check-in end time: 7:00 AM. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Pontypool Metro Hotel?

Checkout is at 11 AM. Late checkout is available for GBP 10.00 (subject to availability).

Where is Best Western Pontypool Metro Hotel located?

Located in Pontymoile, this hotel is within 1 mile (2 km) of Pontypool Park and Shell Grotto. Grosmont Castle and G-Force Karting are also within 3 miles (5 km). Pontypool & New Inn Station is 12 minutes by foot.

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Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 1013 reviews
Rating 8 - Good. 362 out of 1013 reviews
Rating 6 - Okay. 70 out of 1013 reviews
Rating 4 - Poor. 26 out of 1013 reviews
Rating 2 - Terrible. 27 out of 1013 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Good clean room quiet .friendly staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Cavan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Sep 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

CHRIStopher

Liked: Staff & service
Superb reception staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Ethan

Really lovely Hotel stay!
Stayed 2 nights in Feb 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and functional. Helpful staff, soft bed.
Stayed 1 night in Jul 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities

Great for a weekend away.

Excellent base for exploring the area. Friendly staff and the room was quiet even facing the road. Shower in the bathroom was great after a day out.
Stayed 1 night in Apr 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and friendly hotel, perfect for our overnight stay, very comfy
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice condition good facilities

Good stay
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Simple easy check-in , the carpark was secure and well lit which is a bonus The room was clean and tidy bed was comfy
Stayed 1 night in Jan 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice staff and a good place to stay
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer-lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

With friends

Lovely stay
Stayed 1 night in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Always a pleasure to stay there and staff are very welcoming
Stayed 1 night in May 2024

6/10 Okay

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was fine, though I found the bed badly affected my back
Stayed 1 night in Aug 2025

10/10 Excellent

Chi Kin Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for short stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It just a great little hotel.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young person at reception was very helpful and the bedroom was lovely and clean
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing staying at the hotel, fantastic service, fabulous staff and food too.
Stayed 1 night in Feb 2024

4/10 Poor

Kerry

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Sofa bed was not made up, when I asked reception she was polite but said they don’t do that. The duvet was scrunched up on a shelf with a dirty cover on. The receptionist did bring new clean one to my room. There was also someone else’s shampoo and shower on the corner of the bath which made me question the standard on cleaning that went into the room.
Stayed 1 night in Oct 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, with great facilities the room. Several mirrors, draws as well as wardrobe with plenty of hangers. Spare pillows, a room fan, hairdryer, luggage rack . . I was very pleased The breakfast was unexpected too. A lovely lobby with comfy chairs and dining tables, with a very good range of continental and some hot items. Buffet style so pleanty!. The staff were lovely at checkin & breakfast. Would definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Always amazing stay and always a great welcome
Stayed 2 nights in May 2024

8/10 Good

Alex

Very clean hotel great staff enjoyed my stay would stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find once we came off M4. This is our second visit here.
Stayed 3 nights in Jan 2025

10/10 Excellent

Bronwen

Liked: Cleanliness, property conditions & facilities, room comfort

Quiet Room

Nice relaxing nights stay.. Quiet room.... Good parking.. Very pleasant check in staff...
Stayed 1 night in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Never disappointed when staying there
Stayed 7 nights in Jan 2024