Search Hotels Near BFI IMAX, London

"We booked the cheapest double but paid £30 to upgrade on check in. The hotel is huge and it was much more grand than I was expecting. The room was still the smallest I think I’ve ever stayed in even though it was an upgrade. Small and functional with a nice en suite and good toiletries (large dispensers). The room didn’t have a view but the bed was comfortable and the Nespresso machine was nice. We didn’t have breakfast and I’m glad because the queue was huge as we left around 9.30. The cocktail bar was nice although the staff seemed to be lacking in customer service. Overall a good stay and a hotel we will return to in the future. "

"Clean rooms. Great staff! Super friendly! 😊"

"Beautiful suite!!!"

"This was my second time staying at this hotel. The last time was in 2021. To be honest, everything in our room was worn stained and falling apart in places, the phone didn’t work, the heat and air-conditioning didn’t work We put a hanger on our door to order breakfast and it was collected but didn’t arrive. When I went to check out the employee told me they had no record of me checking in…the woman beside her who had checked me in the day before told her colleague she had checked me in. They both just shrugged and took my key cards and apologized profusely. They were very helpful. All staff were excellent, and the service was great The building and the location are lovely, but I won’t be coming back anytime soon. For the price, the rooms need some upgrading unless I got a one off b bad room. It’s too bad because our first sta at this hotel in 2021 was absolutely fantastic."

"Staff was excellent and very helpful. Breakfast was wonderful and Wi-Fi very good - no problems with bandwidth."

"This hotel was the perfect location. The room was very nice. I absolutely would stay there again. Staff was helpful"

"Good location. Rooms are tired."

"The staff provided 1st class customer service. Though the room was small the service made up for it. Every morning I stopped in the lobby to get a latte by the third day they remembered my order and had it ready my daughter got tea in the morning. They also gave us little cookies and once in awhile they were so nice to remember my daughter liked oranges and gave her one in the morning. The evenings we joined them for the wine and cheese which was fantastic we are not big wine drinkers so we settled for coffee and tea. The night before we left we wanted to have it in the room and one of the staff was so kind to get a tray and they carried it upstairs for me. I can't say enough about this hotel and when I return to London I will definitely stay here again."

"As expected 2 walk from theatre. Staff very helpful checking in as didnt have a reference number"