"If you want to experience traditional ryokan with fabulous meals, this is the place for you. It is a bit dated like visiting your relative’s house in the small town. It’s surrounded by maple forest, like living in a nice cabin. This is not modern hotel, if you set your expectation right, you will not be disappointed. All the stuffs are so kind and warm. They are great people dedicated to their jobs and it makes me want to visit Kyoto again."
"Our stay at the GrandWest Arashiyama was exceptional. The room was spacious and clean, reception was incredibly helpful, and the location was quiet and idyllic. During our stay we made the most of the amenities including free refreshments, a washing/drying machine, and a cute cafe situated just downstairs from the hotel entrance. Our stay here was easily one of the best parts of our trip to Japan and I highly encourage those visiting Arashiyama to consider this hotel!"
"A great ryokan with very friendly staff. The Japanese breakfast was the best we had in Japan! Our room was nice, clean, and had an amazing view. Great location! "
"This hotel is truly like stepping into another world. The service is impeccable, the room we had was gorgeous and superbly clean. We were lucky enough to have a private onsen with very clean water at the perfect temperature on a lovely little lanai.
All of the staff are very friendly and professional and the food is fantastic as well. Highly recommend if you’re looking for a touch of classic Japan in Kyoto!"
"The Koubai suite was wonderful. The outdoor bath is very private and peaceful. The bed was extremely comfortable and the private garden was lovely. This is my favourite room in Japan so far!"
