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"Stunning View Marred by Hidden Fees and Hostile Management I stayed at the Tower Hotel (Room 2704) from March 28-29. While the view was incredible and the room was clean (aside from some leftover decorations from previous guests), the checkout experience was the most unprofessional I have ever encountered in the hospitality industry. As an Ontario resident, I requested the removal of the Tourism Improvement Fees (TIF) totaling over $19.00 (charged on both the room and parking). The staff at the...

"The room was clean but truly needs some updating. Parking on and off site is expensive. Off site parking on a Saturday was $55 plus tax. The shuttle drivers were nice though. "

"Parking is ok"

"All over good "

"Staff were all very friendly. Room was clean. Great location right across the street from casino & OLG Stage. Parking included. Would stay again!"

"Good hotel with a very convinient location and helpful staff. The offsite parking lot is not too far and has video surveillance"

"No parking, no breakfast, small pool. "

"We always stay at Sterling for our Anniversary. Never disappoints, with the room and ambiance. Breakfast was included with every nights stay, very delicious and filling. Brought to your room at the time requested. Overall will always recommend this hotel for couples. I do hope when they finalize their loyalty program, the consideration of those guest who frequently choose Sterling before get some perks/benefits "

"Excellent and perfectly clean "

"NA Mitch is nicest restaurant staff. girl who worked nights was so weird. poor service from here."

"The room was very clean and fresh. There was nothing out of place. I forgot my grandson’s stuff toy and when I returned to retrieve it the housekeeper had it on her cart for me. Thank you."

"Clean, easy and nice staff"

"Great little getaway spot for a night or two. And a nice breakfast as well."

"I can always get on Expedia to help me get where I need to be"

"Amazing as always! Can’t say enough great things about this hotel😊"

"Great customer sevice from my first and last interactions. Housekeeping friendly and fast. Breakfast had the basics, bagel, toasts. Eggs, meat, cereals, milk selection great oatmeal station. Loved how the dining area was available outside hours of breakfast great space to socialize outside the room. Rooms were equipped with everythjng you need including pots, plates, utensils Great value booked through Expedia imo Pool was clean always with towels, bicely renovated with a shower thay...

"Room was clean. Hot tub was great. Bed was a little hard. We had an issue with the tv not working but it was fixed fast. Overall enjoyed our stay "