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"Best aquatic facilities I have experienced at a Fairmont property. Reception was very helpful in a walkabout of the onsite restaurant options. Enjoyed walking the grounds."

"Location and the grounds"

"We spent the weekend here and had a lovely stay. The staff were incredibly friendly and welcoming, and the hotel felt clean and comfortable. Easy to find and park. The spa was a really spacious, relaxing, and well maintained. The only minor downside was the view from our room, although that’s not really something the hotel can control. We were also a little disappointed that the spa appeared to close an hour earlier than expected on the Saturday evening. It’s possible I may have misunderstood...

"Amazing hotel and amazing staff"

"The staff were very helpful"

"Elegant property, wondering staff, relaxing spa amenities and very comfortable room."

"Pods were small but enough room to fit small luggage in and perfectly comfortable for sleeping and the aircon was very effective. The bathrooms seemed like they were regularly cleaned and there was always a dry shower cubicle available when I needed one. Having the area downstairs to sit and relax was nice and freely available ice cold water was great on a really hot weekend. The QR codes for access were a bit temperamental and sometimes took a few tries but that was the only minor issue."

"Old school and great"

"All excellent"

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"I would stay here again in a heartbeat. Truly a gorgeous hotel with outstanding staff in a very central and convenient location. Afternoon tea in the Palm Court was devine!"

"The room was clean but it is too small, the breakfast was good, the staff was good."

"Fantastic helpful staff"

"So, they charged me twice before I even got on the plane. It was a $6000 charge. I immediately notified them and they stated that they were sorry for the inconvenience. Hmmm. Next it is a very minimal hotel. Which I was not aware. My error. Rooms were small and there was not one bench or chair in the room to sit on. No reception area. One chair and a desk at check in it was very tight. So I arrived late and had to get take out food. I go to the room and we are using our luggage on top of the...

"The hotel was conveniently located near Buckingham Palace and the entire stay was a wonderful experience. The staff was friendly, efficient, and extra attentive to any needs you might have. I highly recommend having afternoon tea here. It was one of the highlights of our trip."

"Everything was amazing!"

"Lovely staff, very practical, well set up !"