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"Room with a fantastic view "

"I arrived at check-in and was confused that the ‘exclusive room’ I booked on Expedia was not available. Instead I was given the ‘master room’ which I specifically avoided booking. The front desk apologized saying Expedia showed I booked the master room but that there was nothing they could do and I’d have to contact expedia. Expedia confirmed I did book the exclusive room and they tried calling the hotel repeatedly but the hotel didn’t pick up the phone. I showed the manager my booking and mentioned Expedia is trying to contact them and they said “ok” and shrugged it off. Shocked that the hotel didn’t care and left it to the customer to sort out with Expedia. Condition of the room i was stuck with and didn’t book: the main door was about to fall off the hinges from rusted out hardware. Stains all over the bedsheets and furniture. Some of the lights wouldn’t turn on. Numerous window latches would not close. Room didn’t feel Secure. Ultimately Expedia made right with me but the hotel did literally nothing and didn’t care at all. On top of this, there was a highly venemous yellow bellied sea snake on the beach in front of the hotel at night. While rare, the hotel also could have at least warned guests about the potential threat of any animals on/near the property. "

"Incredible staff - such nice people, and great service at all times - even before we arrived, they assisted us with transportation. The room was stunning, and the meals absolutely top-notch. "

"Beautiful grounds, clean spacious room with comfortable bed. Breakfast fresh and delicious. Property sits on the top of the hill, so to get to the beach you need to be able to go up and down unless using local taxi. Would stay again."

"Everything is excellent. The staff are so attentive and happy. We loved it so much we stayed an extra night. We are planning our next trip around the hotels availability. "

"Muy bonito"

"Would liked hotter water "

"Nice, new rooms, stylish but simple. Exceptionally well maintained property, steps from a quieter part of the beach which we loved, 15 min walk to the center of town. Wouldn't hesitate to stay again. "

"First impressions of Casa Qi we're positive, the staff, Bruno, got us in a room quickly. He showed us the fridge area (for leftovers we brought back from the restaurants in the area and a place to cook them) and coffee area and the area for beverages. Jaun and another young fellow were available to take us into town in a very luxurious golf cart. they gave us a to car. The next few days we went out exploring the area. Driving to a different beach every day. Omar had made some suggestions that were positive. We met Liz, one of the owners, she had many ideas of where to go that were good. The pool was nice and warm and the areas to sit around it we're good. I would have to say if there was a downfall or a lack of anything it would have been there was no safe in our room and there could've been a little more place to hang clothing. Hot water would've been nice. Small things overall. Mazunte and Casa Qi we're both great places."