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"The hotel shouldn't be rated at 5 stars. I gave it maximum 3.5 stars. The worst thing is about the cleanness wasn't qualified. The carpet was old and smelly. The size of room and bed was small. Location is surrounded with high level shopping mall. Because hotel is situated in high traffic area while the front of hotel build just face to main road so, it was quite noisy and dusty."

"Friendly and attentive service. Beautifully styled and large rooms. Very happy to have stayed for a few days."

"Love the rich history behind this building. The staff are very friendly here. Room is very nice and tidy. "

"Would not hesitate to stay here again!!"

"Classic with an excellent staff very helpful and went out of their way to aid us in our daily activities "

"Everything is good about this property."

"很滿意，但房間只供應番梘 提議加洗手液比較方便"

"Canadian Tourists Review : We had an amazing stay at the W in Xi’an. The staff was wonderful and spoke English very well as we needed help to navigate our adventures! The hotel is extremely stylish and the interior architecture is mind blowing! Could use a bit more lighting in the lobby at night, but radiates an amazing mood and atmosphere. The room was very clean, spacious and stylish with a very quiet air conditioning that allowed us to sleep soundly at night! It was also well equipped...

"Buen desayuno"

"friendly staffs, it's location is easy and convenience to link with public transportations."

"Great spot. I really enjoyed it here. The staff was helpful, especially John Yang who was nice enough to give me some tea. I highly recommend!"

"Love all the staff members, very polite and supportive, will stay again when visit XIan again. 谢谢啦！"

"Steps to the Bell Tower and subway, yet quiet and tucked away. I will definitely stay here again."

"Great hotel in central Xi’An next to the Giant Pagoda. Wonderful staff and service. Was not impressed with their restaurants for dinner. "