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"Very kind and helpful staffs, some can speak English. It is around 10 minutes walk from nearest Nanshaomen subway station. We used taxi 2 times and each time their staff helps us wave for a taxi. In front of hotel there is a bus stop which is convenient and cost only CNY1-2. The room is clean and spacious with android tv, wifi and bottled water included. Thanks again for your people hospitality. "

"Rooms were clean and roomy, staff were friendly. Great location. "

"Service was outstanding. Language was a small problem at check in. Room service was the best I have experienced. Loved W Xian, I will be back with my family."

"I had a wonderful stay! The room was clean, comfortable, and had everything I needed to feel at eased. The front desk and housekeeping teams were absolutely amazing so kind, attentive, and always ready to help. Even though there was a bit of a language barrier, everyone made such an effort to communicate and ensure I had a pleasant experience. Their warm smiles and genuine hospitality truly made my stay memorable. I really appreciate all their hard work and would happily stay here again!”"

"The hotel shouldn't be rated at 5 stars. I gave it maximum 3.5 stars. The worst thing is about the cleanness wasn't qualified. The carpet was old and smelly. The size of room and bed was small. Location is surrounded with high level shopping mall. Because hotel is situated in high traffic area while the front of hotel build just face to main road so, it was quite noisy and dusty."

"Clean room, good location, delicious breakfast."

"A quiet place to stay "

"Es un hotel de muy buena ubicación, muy limpio."

"very kind, Bella at Front was kind enough, "

"La habitacion "

"娘と二人旅。客室がとても清潔で静か、ゆったり出来ました。近くに美味しい西安料理の店があります。いかにも西安の香りでした。また今年の年末に宿泊する予定です。 "

"Great spot. I really enjoyed it here. The staff was helpful, especially John Yang who was nice enough to give me some tea. I highly recommend!"

"Classic with an excellent staff very helpful and went out of their way to aid us in our daily activities "

"We had an enjoyable stay at Gran Melia Xi'an. Our room was clean , spacious and have great amenities. All the staff especially the staff at the Red Level club lounge were helpful , friendly and spare no effort to make our stay a memorable one. We will definitely stay here again if we come back to Xi'an"