"Bathroom was not cleaned well especially the wall in bath area. Need more care.
There was a wonderful buffet at Japanese restaurant which cost you only 200RMB but now they cancelled and serve only a la cart which have higher quality but it is quite expensive.
Overall is acceptable as usual."
"The hotel is convenient. Room is clean. I liked the washing machine. The cleaning lady returned my Mac book after I checked out. That was extra appreciated!"
"Hotellet var modernt med rum som hade ett par lyxiga detaljer: elektrisk toalett med värme, spolning osv. , elektriska gardiner. Priset var dessutom mycket br."
"I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere.
What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest...
"The Marriot Suzhou is at a quiet area away from commercial area. You need to take a taxi to the close by shopping areas and tourist attraction. Other than this, the stay in Marriot Suzhou can be considered as perfect.
Check in was a bit disappointing. The staff handling the check in was probably not trained properly. She informed that all is done and passed us the room key to go to our room. While walking to the lift, she suddenly rushed to us to tell us to make payment for the stay first....
"This was one of the nicest hotels I've ever stayed at. The bed and pillows are very comfortable, the amenities are high end and plentiful, the tea area was a great bonus. TV channels included 4-5 in Enhlish. The staff was wonderful and very helpful. The breakfast buffet had a wide variety of food options and everything was very good. I really enjoyed the noodle soup. There is a huge mall within a short walk with lots of restaurants and food choices. I would happily stay here again!"
