Search Hotels Near Xcacel Beach, Tulum

"The Bahia Principe Grand Coba Resort (BPGCR) is the ideal destination for both families with children and couples; by all standards, its performance receives the highest rating 5. Everything stated below pertains to Expedia, the company with which we booked our vacation at BPGCR. An Expedia representative scheduled our departure to the airport for 4:20 AM the following day—informing us of this by phone at 4:00 PM—and allotted three hours for the trip, instead of the 1.5 hours stipulated in our contract. From the driver who arrived to transport us to the airport, we learned that BPGCR was the fourth stop on his route! This three-hour ordeal—bouncing along rough roads through the dark jungle can only be described as torture! While the OTA (Online Travel Agency) Expedia is ultimately responsible for the performance of its transport providers, its system prompts users to review the BPGCR itself. Consequently, travelers who experience issues with the transport company end up directing their dissatisfaction toward the BPGCR website rather than Expedia's! Based on our experience booking through Expedia.com, my rating for Expedia—across all parameters including organization, oversight, and accountability—is the absolute lowest: 2. I would not recommend entrusting your vacation plans to Expedia.com to anyone. Alexander D. P.S. For Bahia Principe Grand Coba Resort Management Only Please send me an email address where I can send a letter containing ideas for the improvement."

"The bath drain was full of rust and the water came out brown , when my friend took a bath the whole room was flooded without the bath even being full .. they tried go say that it was our fault until the supervisor came up and saw that the the plumbing system was in fact broken, didn’t offer compensation and didn’t even offer us new towels when they clearly saw we used them all to try to clean up the flood. 2 pairs of designer sandals were stolen and then they refused to let me look in the lost and found and then when I asked for the cameras , they gave me the go around and never came through. "

"Rooms were clean, mini bar was stocked daily, staff was friendly, food was good lots of options. Brazilian and Japanese restaurants were sooo good! Drinks were meh. Main pool bars could have used two bar tenders "

"The property was absolutely amazing! Clean and beautiful! "

"Boutique charm with excellent management: This hotel has a wonderful boutique vibe and several standout features. The beach is beautiful, with well-maintained palapas and chaise lounges. Unfortunately, we visited during sargassum season; while the staff worked hard to clean the beach, nature ultimately won. We loved that the room had a fan (as we prefer it over AC) and a surprisingly soft, comfortable mattress—a rare find! Communication with Tony, the manager, was quick and very friendly from check-in to checkout. One note for future guests: we asked the hotel to call a taxi and were charged $23 USD for a 5-minute ride. While the "taxi mafia" is a known issue throughout Quintana Roo and not the hotel's fault, it did mar the end of our stay."

"This resort was great! The staff were incredible from the bars, restaurants, and entertainment! Too many great people to mention so go check it out for yourself!"

"This is our 3rd year going there. Because we have had such an amazing experience the previous two times we had been there. All the staff from the Bar tenders, wait staff, activity staff, the trolley drivers, and house cleaning were absolutely amazing!! The food was so delicious! The only complaint we had was trying to get smaller bills so we can tip the staff. There seemed to be a shortage on $1 bills We are already planning on going back there next year. We have highly recommended to all our friends and family. You totally treat us like kings and queens. Was wonderful the staff made it so relaxing, the only decision we had to make was what to eat and drink.😊 the Bar tenders and waitresses were so amazing the would usually have a drink for us even before we ordered . That was so shocking because they are taking care of so many guests. 😊"

"The wonderful resort and beautiful people … the most amazing trip "

"Resort was Amazing !! Food was Amazing !! Staff was second to None!!"