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"It’s not like the photos at all it’s terrible ! Misleading I want my refund"

"This is an amazing place. Everything you can think of all under 1 roof. My hotel view was amazing. I am looking forward to coming annually."

"The Silversmith Hotel is in a great location. Walking distance to the river, Millennium Park, and lots of museums and attractions. It was easy to take the train from the airport and walk a few blocks to the hotel. Bus and train stops right near the hotel. The room was clean and cozy. The hotel was well-maintained. The best part was the staff. They were all super helpful and welcoming. They were in touch via text before our stay and asked us if we had any requests or needs. We were able...

"Maybe I needed to research more, but more clarity on parking options would’ve been helpful :-). Nice property. Great location. Courteous and efficient staff."

"First time in Chicago and this hotel is so beautiful! Just like the photos, and the rooms have such an amazing view!!! Definitely would stay here again!!!!"

"I had a wonderful time staying at The Blackstone! The location was excellent, the staff was attentive and helpful, and there were many amenities to take advantage of! My room had an amazing view of the lake, and overall, I really enjoyed my stay, and will stay there in the future."

"It was good. Had a bad experience with the bar. Drinks overpriced and then my credit card was charged for another party’s entire order."

"The room we had was very clean and was well cleaned when we were away. It was very small and didn't even have any chairs or a table. It two beds and a dresser. No mini fridge. The L train was very noisy and it ran 24/7. You could hear it from the room. No free public parking. You have to pay at one of the lots that are nearby."

"Best hotel in Chicago for the price. Perfect location. The staff was very friendly. The rooms are stylish and spacious. One minor inconvenience is that they do not offer room service but I was able to put an order in at the restaurant and pick up was fast and easy."

"The peeling paint on the ceiling, unusably dim lighting, spotty temperature control on the shower/sink all could have been overlooked happily, but the non-functioning AC in the room is a sticking point. I requested facilities to look at it 3 days in a row, and it wasn't until the end of the third day a tech came to the room and told me it was just broken. Front desk staff begrudgingly listened to my complaints, but were unable to move my room as the hotel was full until Monday (my...

"We stayed 4 nights in 2 rooms (a couple and a solo traveler) and while the location is the hotel's strongest point. It is a historic building in the Loop, walkable to Millennium Park and easy transit access. A few things could be improved. Our check-in experience was a bit awkward as the host assigned the smallest room to the couple rather than the solo traveler, which felt like an oversight. The lobby seating is showing wear, and the in-room bedding instructions were more confusing than they...

"EXCELENTE UBICACION. AMPLIAS HABITACIONES. VISTAS HERMOSAS. SU RESTAURANTEN MY RICO"

"The property is good. Has not been updated in a while but it is in a central location."

"Clean room, comfy bed."

"Amazing stay, our room was perfect with city/river view! A 10 out 10!"

"Got locked in the parking garage two days in a row"

"Great stay!"

"Valet was a mess"

"Rooms were very clean"