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"We called because we’d be checking in close to midnight, Ray was accommodating and always welcoming. He’s a great example of excellence in hospitality. "

"Clean room and very friendly staff"

"Freehand is always a wonderful place to stay. I'm a regular from Cleveland. Everything was great. I'll be back. "

"Friendly and knowledgeable employees who will go out of their way to assist guests. Clean and quiet rooms even though it's located in the heart of Chicago. "

"Great"

"Great rooms and location. The lobby and bar area were a great place to sit and have a drink and visit and play games."

"No complaints i had an issue and the front desk helped me ASAP fast servive wish knew the name the person helped me satisfaction "

"it was ok with the center of the place nearby shopping and easy for commuting"