Search Hotels Near West Town Mall, Knoxville

"We were in a handicap accessible room, but I’m thankful that fortunately neither of us actually needed an accessible room because the door to the bathroom was a sliding barn door, and it was extremely difficult for us to open, and I cannot imagine how someone in a wheelchair would ever be able to open and close the door."

"Nice staff, clean and new hotel. "

"This property was pretty nice for the price and location. I would stay here again."

"When we first came in the lobby smelled nice and even though it was outdated it looked very well maintained and welcoming. While going to our room there was stains on the floor throughout the hallways and the elevator was very dirty. We got to our room and immediately you could smell the mildew like the carpet was wet but it wasn’t wet tot the touch. Then we discovered trash and debris in the bedside table in under the sink in the bathroom. The shower leaked constantly creating a very annoying sound for the duration of our stay, the tub would back up with water and had so many stains in it. When we opened the closet door there were patches and stubs on the wall and a huge while that was cut out exposing pipes l, the ironing board was so dirty and stained up we refused to use it. The beside lamp didn’t work and the person on the other side of our conjoined room kept turning the handle and trying to open the door which was unsettling! We had no towels when we got there, no body wash and the shampoo was broken off the wall and just sitting in the tub. They offered continental breakfast but they way everything else looked, I was terrified to eat there. We brought these issues to the front desk and she portrayed to have an attitude because we had issues with the quality of the establishment. She did offer to change rooms but said that they wouldn’t be much different. We asked for a discount and she said that she couldn’t give any further discount because we booked through Expedia "

"Very dated! There was no where to hang a towel in the bathroom. All the equipment in the gym was torn up. The cleaning staff walked into our room without knocking. It honestly was not a pleasant experience. "

"The hotel was clean and good for one night. They are in the middle of renovation so it was a little lacking. Once the renovation is completed I am sure the hotel will be even better "

"Everything about this hotel group is great. Super friendly and helpful staff, very clean, very efficient, high quality furnishings, and even free popcorn. Overall, a great experience! Well above and beyond any of the other hotel chains. I fully recommend staying here!"

"Everything functioned as it should. "

"NO ICE MACHINE!! I’ve never heard of a hotel that doesn’t have at least 1 ice machine. I was told to use the one in the freezer portion of the fridge, but it didn’t work. and even if it did, it would take a couple of hours to make ice. Very inconvenient. This hotel really needs to get an ice machine! "