Search Hotels in Villas Del Mar, Guayacanes

"I am extremely disappointed with my experience at Bahia Principe La Romana. From the moment we arrived, the customer service was cold, unprofessional, and at times outright rude. The staff, especially some of the women working in guest-facing areas, acted as if helping guests was a burden instead of their job. Simple questions were met with attitude, poor communication, or complete indifference. This hotel has potential because the property itself is beautiful, but the service completely ruins the experience. As a paying guest, I expected basic courtesy, hospitality, and professionalism, yet throughout the stay I constantly felt uncomfortable and unwelcome. There was a clear lack of organization, lack of empathy, and poor handling of guest concerns. Instead of feeling relaxed on vacation, I spent most of the trip frustrated and disappointed. Sadly, this was one of the worst customer service experiences I’ve had at a resort. I would not return, and I would not recommend this hotel to anyone expecting quality service or respectful treatment."

"This property is new and for the value of location and all inclusive it is pretty much worth it but as someone who lives near NYC, has a home in DR 15 from this location, and has stayed all over the world they definitely fell short in a few areas that if tweaked could make this a home run. Entire staff is beyond helpful and kind from the belhops to Teresita and others at the front desk to Virgilio and other security and the bartenders and cleaning staff and so on. There is a problem I have that while all inclusive, Dominican Republic is a tipping country and not only should their be signs that say gratuity is appreciated because we seemed to be the only ones tipping, but the front desk NEVER has change to tip. That is something that should be available. We actually left the twice to do this. There should be bottled drink and small snack options to take in the room even if in paid vending machines. There is a store in front of the hotel and the ladies inside are dolls but snack options are very limited and overpriced. The schedule/menu situation as well as restaurants and a pool randomly being closed for 3 days we were there do not work. They also have many options and drink options you will never know because there is no menu at all. On weekends it is FLOODED with locals who treat the staff and place like absolute TRASH. They need to get Sat & Sun under control. Lastly menus in restaurants are confusing and inaccurate as to what they are serving. I still would return. "

"Clean room, and all over very clean. Staff very accommodating, I booked 1 day overnight stay in a swim-up room and and check-in and check out were smooth. would have given 4 starts overall but the food at buffet was average to slightly below with minimal variety. All other restaurants were booked that night upon at our 3pm check-in. Wish we would have given opportunity to book a reservation for restaurant at cehck in. "

"No rental en el hotel whala de boca chica"

"Very beautiful view of beach! Safe for solo travel. Did not offer activities listed on website such as snorkeling or kayaking! Food was good other than the snack bar and the staff were very friendly. The drinks were good and house cleaning was okay. Nice property overall!"

"Very nice clean. Breakfast was a mix of hot and continental options. Would stay there again"

"Yes "

"Yes"

"Es un lugar para estar en familia y pasarla tranquilo."