Search Hotels Near Via Fillungo, Lucca

"Front desk staff was so helpful and kind. Nice breakfast spread."

"This is a bare bones hotel. Front desk is only staffed on a part time basis. If you need anything ask the cleaning staff. No breakfast, coffee, or vending machines. Nicely remodeled though."

"We were only in the area for one day, so we chose this hotel purely for convenience and somewhere to rest. Unfortunately, the experience was terrible from the moment we arrived. When we got there, the front door was locked, which was already unusual. I checked the Hotels.com app to see if I had missed any instructions, but there was nothing helpful. I repeatedly called the contact number listed and got no response. Eventually, I received a message from the hotel via the app with a door code and some vague instructions. Inside, there was no receptionist just a very basic self check-in machine. After entering my details, I was unexpectedly asked to pay an additional €60 on top of what I had already paid. This was never mentioned beforehand. I tried calling every number provided, but again, no one answered. It got to a point where we did not even check in, and had to leave the area which wasted both out money and time. I then received an email, to ask us to review our check in process, which we did not even complete. Overall, the lack of communication, hidden charges, and poor check-in process made this a very frustrating experience. Avoid this hotel at all costs."

"Wonderful location for walking into the historic center of town! Excellent breakfast and friendly staff!"

"We stayed in the Lavender suite, which was a large room with high ceilings and the view from the windows was beautiful. The beds were comfortable, and the shower was good. There was no kettle in the room but there is a kitchen where we were able to make a cuppa and we had a fridge for water etc. The property is right next to the main anfiteatro but the room was quiet. We woke to birds tweeting in the morning. Oh, and there is a very cute, snoring dog!"

"A great hotel which is ideally situated. Extremely clean and well-presented with a lovely spa area. The staff were very helpful."

"Nice hotel and staff. Very conveniently located near the train station."

"The room, bathroom, bedding all very clean and the bedroom was quite large. The welcome we received was very good and a good explanation of how the amenities work. Breakfast was just around the corner in a little cafe (all was very good). There are steps leading upto the room. Aircon a little noisy. The location of the appartment was excellent. Overall very pleased and would definitely go back."

"My daughter and I just walked in the door from a 2 week European vacation and it's unanimous that this was our favorite stay our entire trip. The hotel has a lovely old world Italian charm and the room was surprisingly roomy given the other hotels we visited. What really made it special was the staff. The breakfast was the nicest we encountered during our trip with the best pistachio croissants that we tried to replicate throughout our trip but were unsuccessful. The family-run hotel even made some special moments on Easter with the guests that really made it feel like you were staying with family. Loved Lucca and would 10000% come back to Hotel Alexander on our next stay!!!"