"My husband and I stayed here on our recent stay in NYC. The service is top notch. Everyone was friendly, and went above to help you out if you needed it. The breakfast coupons are a great addition. Our best breakfast was at the Carve diner at the end of the street. If you want to be close to Times Square this is the perfect location! the downsides are the bathroom was so small with little to no storage. the shower had a half piece of glass, it looked like there was a sliding door removed or never installed. it was a bit chilly to shower and the floor got pretty wet with water. The air-conditioning was SO LOUD!!! it would wake us up every time it kicked on in the night. Maybe that was just our room... but it was bad! But this is the second time I stayed at this hotel because the good far out weighed that bad. Book it you won't be disappointed!!!!!"