Search Hotels in Susukino, Sapporo

"Pros: love the onsen, friendly and accommodating staff, good breakfast buffet (need to pay) Cons: slightly far from transportation"

"Staffs was really helpful and friendly and room are so clean! Plenty of convenient store near by! Especially on the 26th floor set up for traveller to relax! That Hughappy chairs are one of the kind, Me and my friend just fell asleep after we sat down! Really relaxing "

"Location is super convenient and the staff was very friendly and helpful. Room was decent but there were ants in the bathroom. "

"Room was smaller than pictured. Expensive but close to the ice festival. "

"Hotel is near station. Room is clean. Staff is friendly. Great stay. "

"Clean room, staff are accommodating, small but it’s expected in Japan. Daily room clean service, the hotel location is 100 % perfect as it is in the centre of everything. "

"1. Incorrect handling of reservation details and inappropriate attitude My reservation was clearly made for one person, yet the front desk staff insisted it was for three persons and demanded passport copies from accompanying individuals. After explanation, the staff eventually acknowledged that the reservation was for one person. However, the staff spoke in a lecturing and accusatory tone, implying that it was the customer’s responsibility to clarify mistakes. This behavior was highly inappropriate and unprofessional. 2. Refusal to provide reasonable luggage storage service I arrived at the hotel around 10:00 AM and requested to temporarily store my luggage, intending to retrieve it around 12:00 PM. The staff insisted that I must specify my return time and showed reluctance to store the luggage otherwise. In my experience with international hotels, luggage storage is a standard service without such restrictions. 3. Mishandling of stored items and poor attitude When I returned to collect my belongings, only my suitcase was returned, while my stored ski equipment was not. When I requested the remaining item, the staff responded with an extremely poor attitude."

"The hotel is in the center of everything, breakfast is awesome. Our concern is that The room was so dusty.. me & my husband are both allergic to dust, We’ve been sneezing the whole time. The dust was very visible around the counter. Small rooms are ok as long as it’s clean. It would be nice to improve cleanliness in each rooms. Other than that we had a great time."

"Clean room , with amenities, also easy for parking "