Search Hotels Near Sunderland Empire, Newcastle-upon-Tyne

"We stayed here the night before our wedding, the staff were amazing and so helpful the room was clean and spacious, the hotel smells amazing. "

"Excellent "

"Friendly welcome and a comfortable stay. Highly recommend the coffee downstairs"

"First room was in the new building,but we got moved as 356 wasnt dog friendly ?? We stayed in 358 in february for 2 nights with our dog so couldnt understand this , we asked for dog friendly and a sea view . Put us in room 131, this was in the basement ,room smelled of urine and the window had no sealant the wind howled through , we asked to be moved and also for a sea view, the girlon reception said there wasnt any, she was grumpy and un helpful. We were then given room 119.with a view of the carpark. This was very old and a cold room , the duvets are thin and could do with replacing , we stayed for 3 nights and made the most of it, we noticed sea view rooms empty near our room, but didnt feel we could ask the reception again after the frosty feeling we got from the girl on there . We ate in the hotel for tea with the dog we could only go on the tiled area 4 or 5 tables it was very cold in this area as it was near the main automatic door out of the hotel. Swimming pool was warm , sauna hot tub and steam room were hot , towels exchanged for fresh when you leave. We will stay here again as its a good location , but hopefully with a sea view room. "

"We arrived late afternoon and were greeted by a very friendly receptionist, out room was clean, tidy & comfortable, the bathroom was of an adequate size although the shower/bath tap was lacking in pressure. Breakfast was good with choices of cereals, teas/coffees, yoghurt, bread for toast was fresh as were the croissants. The hot breakfast bap with egg, bacon & sausage was very good. During our stay the 5 members of staff (Lisa, Helen, Dianne, Gemma & Dorothy) we came into contact with couldn't have been any more friendly and helpful. You have to pay for car parking (£5.00 per 24 hrs). The only downside, if any, it is on the edge of a small retail park and apart from a Costa & Greggs there is nowhere within walking distance to eat."

"There was no heating on during my stay; the room was cold. The TV on the wall had no nearby socket to plug it into. The lamp on the table had no socket to plug it into. Two of the pictures on the wall were shocking. The curtains were back to front: the right side faced out, and the lining faced the room. Moreover, they were really thin with lots of human hair between the lining and the curtain. "

"The Margaret Suite (room 8) double room was really good. Four poster bed and a fridge in the room. It’s the first floor bay window at the front of the building so you can see the sea. Apart from arrival, I didn’t see staff again. The room was clean and the room was quiet. The Expedia booking confirmation from the hotel starts with “Unfortunately…” and goes on about what you can and can’t do and their right to change the price. It’s not very welcoming so I’d recommend changing that. "

"Nice but low ceiling in skyloft for a tall person "

"staff were really friendly however our room had a foist smell to it when we first arrived which we then discovered mold on the wall "