โรงแรมใกล้หอประชุมหมู่บ้านเซาท์ฮอลแลนด์, ชิคาโก

"Check your bed but other than that was good"

"Don’t plan to use the pool! It’s “under construction”. Don’t plan to sit on the lobby to play games or just hang out unless you like to sit in 82 degree temps when it’s 85 outside. The thermostat was set at that! Staff would constantly ask what room you was in. Will not be staying again."

"dirty hotel, unhelpful staff, looks like they had an issue with rodents and bugs."

"Clear room Good air condition"

"I knew we were in trouble when I saw the carpet in the hallway. In the room the floor was sticky. Every step in the room we could hear our shoes peeling off of the floor. The shower was dirty. I had to wear crocs in there. The baseboards were filthy. There were streaks of varying colors on the walls. It had a heavy, sour/sweet weird smoky smell. We asked if we could move rooms but we couldn’t until the next day. I will say the towels were clean and plentiful. The female staff were friendly and...

"Great"

"Stayed 5 nights. Only 2 nights I was able to sleep through the night. Night 1, woman yelling in hallway and her kids were running and screaming at 2:30am. Night 2, neighbors and kids were in the hallway talking loud and digging through bags with Styrofoam boxes in them. Night 4, neighbor was in and out of their room ALL NIGHT, they had the latch flipped to prop door open and the door shut hard causing it to bounce off the latch eache time they came in and out. The also had their music on phone...

"Stayed for two nights with my family. The floors were sticky and dirty. AC kept throwing ice in the room. The water temperature was not consistent, you would be in the middle of a shower and it would get hotter then colder before going back to what you set it to. The room itself had a faint cigarette smoke smell to it. On the second day, I had to go to the front desk because my key didn’t work anymore and when we entered the room, housekeeping didn’t come in so there was still trash in the bin...

"They had a double queen bed listed and after I booked and drove there they told me they don’t have those rooms available AND I’m still being charged trying to find my refund."

"There was nothing to like the front desk receptionist wouldn't answer questions. his attitude was atrocious he acted as if the customers was bothering him. If cant stay professional when providing service he shouldn't be there."

"Room smelled, purple hair dry all over the bathroom floor. Ceiling about to cave in front water damage. fire alarm went off at 3am twice. No English when checking in. Never again"

"I was extremely disappointed with my stay. The room was not up to acceptable standards. The walls had holes, the pictures and décor looked cheap, and the entire hotel felt run down and in need of major renovations. The shower rod was broken, the bed was lumpy and uncomfortable, the lampshades were ripped, and the curtains had visible stains. Overall, the condition of the room was far below what was advertised. The photos shown on the website were very misleading and did not accurately...

"I didn’t like that I didn’t clean towel for next day. There was a roach in the shower and shower wasn’t clean"

"Great. Staff rooms service"

"Cool stay"

"I was very disappointed in my stay at Sonesta. The night my daughter and I made it to the hotel, after traveling into town, the person at the front desk was not pleasant as I checked into the room. Once we made it to the hotel, our bed seemed clean and inviting and the air conditioner worked well. Those are about the only complements I can provide. The facilities in the room were not clean. The toilet seat was dirty and had urine droplets on it. The TV did not work. The room was dusty and...

"Thank you always for assisting"

"Horrible suizo, pretty dirty, had a hole in the bathroom wall. Hotel staff was also very slow bad attitude."

"The hotel"

"This hotel is not in a good place..."