6/10 Okay
Jui-Min
27 Jul 2025
Liked: Staff & service
Jui-Min
Stayed 1 night in Jul 2025
HOTEL NEUSCHLOSS OTARU
4.0 star property
Travelers savor world-class cuisine at this urban sanctuary in Otaru, where the elegant atmosphere creates a genuine sense of escape from everyday life.
Choose dates to view prices
Photo gallery for HOTEL NEUSCHLOSS OTARU
HOTEL NEUSCHLOSS OTARU sits in the heart of the city, offering a refined retreat complete with a bar and fine-dining restaurant. Guests relax in the full-service spa with its sauna and spa tub, while enjoying free in-room WiFi and helpful concierge assistance.
Reviews
6.06.0 out of 10
Popular amenities
- Spa
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
- Breakfast available
The current price is ฿6,906
฿6,906
฿7,597 total
8 Mar - 9 Mar
Room options
Check availability for these dates
Available filters for rooms
Showing 8 of 8 rooms
View all photos for Superior Twin Room, Sea View
Superior Twin Room, Sea View
Highlights
Air conditioning
LCD TV
Down duvet
Separate bedroom
Hairdryer
Private bathroom
Toilet with electronic bidet
Shower/bath combination
- Sea view
- 38 sq m
- 1 bedroom
- Sleeps 2
- 2 Large Single Beds
View all photos for Standard Twin Room, Bay View
Standard Twin Room, Bay View
Highlights
Air conditioning
LCD TV
Down duvet
Hairdryer
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Cable channels
- Bay view
- 34 sq m
- Sleeps 2
- 2 Large Single Beds
View all photos for Comfort Quadruple Room
Comfort Quadruple Room
Highlights
Air conditioning
LCD TV
Down duvet
Hairdryer
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Cable channels
- Sea view
- 52 sq m
- Sleeps 4
- 2 Large Single Beds and 2 Single Futons
View all photos for Panoramic Suite
Panoramic Suite
Highlights
Air conditioning
LCD TV
Down duvet
Separate bedroom
Bathrobes
Toilet with electronic bidet
Private bathroom
Shower/bath combination
- Sea view
- 74 sq m
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Panoramic Suite
Panoramic Suite
Highlights
Air conditioning
LCD TV
Down duvet
Separate bedroom
Hairdryer
Private bathroom
Toilet with electronic bidet
Shower/bath combination
- Harbour view
- 68 sq m
- 1 bedroom
- Sleeps 2
- 2 Large Single Beds
View all photos for Superior Quadruple Room
Superior Quadruple Room
Highlights
Air conditioning
LCD TV
Down duvet
Hairdryer
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Cable channels
- Sea view
- 52 sq m
- Sleeps 4
- 2 Large Single Beds and 2 Single Futons
View all photos for Superior Double Room
Superior Double Room
Highlights
Air conditioning
LCD TV
Down duvet
Hairdryer
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Cable channels
- Sea view
- 38 sq m
- Sleeps 2
- 1 King Bed
View all photos for Luxury Suite
Luxury Suite
Highlights
Air conditioning
LCD TV
Down duvet
Separate bedroom
Hairdryer
Private bathroom
Toilet with electronic bidet
Shower/bath combination
- Bay view
- 62 sq m
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
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About the area
Located in Otaru, HOTEL NEUSCHLOSS OTARU is in the city centre and in a national park. Otaru Museum and Otaru Art Village are cultural highlights, and travellers looking to shop may want to visit Otaru Canal and Rinyu Morning Market. Otaru Shukutsu Panorama Observation Deck and Shukutsu Marine Land are also worth visiting. Visit our Otaru travel guide
3-282,syukutsu, Otaru, hokkaido, 0470047
What's nearby
- Otaru Shukutsu Panorama Observation Deck3 min walk - 0.3 km
- Shukutsu Marine Land6 min walk - 0.5 km
- Otaru Aquarium6 min walk - 0.6 km
- Otaru Kihinkan11 min walk - 1.0 km
- Nishin Goten12 min walk - 1.0 km
Getting around
- Asari Station13 min drive
- Inaho Station26 min drive
- Sapporo (OKD-Okadama)62 min drive
Restaurants
- ルタオ7 min drive
- 青塚食堂12 min walk
- レストラン おたる三幸 水族館店8 min walk
- コメダ珈琲店 小樽運河通り店7 min drive
- に志づか4 min drive
About this property
HOTEL NEUSCHLOSS OTARU
Upscale hotel near Otaru Canal
Consider a stay at HOTEL NEUSCHLOSS OTARU and take advantage of a bar, a full-service spa and a hot tub. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at レストラン「ブラウキュステ」, the on-site fine-dining restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
- Free self-parking
- Cooked-to-order breakfast (surcharge), smoke-free property and a vending machine
- Concierge services, meeting rooms and a 24-hour front desk
Room features
All 58 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
More amenities include:
- Bathrooms with toilets with electronic bidets and shower/bath combinations
- 42-inch LCD TVs with cable channels
- Wardrobes/cupboards, heating and housekeeping
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 25+ Mbps
- Available in some public areas: Free WiFi
Parking and transport
- Free self parking on site
- Limited on-site self parking
Food and drink
- Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
- A bar/lounge
- A restaurant
Restaurants on site
- バーラウンジ「ペルレ」
- レストラン「ブラウキュステ」
Things to do
- Full-service spa
Conveniences
- 24-hour front desk
- Shared microwave
- Vending machine
Guest services
- Concierge services
- Housekeeping (on request) (for a fee)
Business services
- Meeting rooms
Outdoors
- In a national park
Full-service spa
- Hot tub
- Sauna
- Spa open daily
Accessibility
- No lift
- Thin carpet in room
More
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
- Down comforter
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shampoo
- Shower/bathtub combination
- Slippers
- Toilet paper
- Toilet with electronic bidet
- Toothbrush and toothpaste
- Towels provided
Entertainment
- 42-inch LCD TV with cable channels
More
- Air conditioning (climate-controlled)
- Heating (climate-controlled)
- Phone
- Safe
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
Optional extras
- Fee for cooked-to-order breakfast: from approximately JPY 2530 for adults and from JPY 990 for children
- Cleaning/housekeeping/linen fee: JPY 1100 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Property is also known as
HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru
Frequently asked questions
Is HOTEL NEUSCHLOSS OTARU pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at HOTEL NEUSCHLOSS OTARU?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at HOTEL NEUSCHLOSS OTARU on 8 Mar 2026 start from ฿6,906, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at HOTEL NEUSCHLOSS OTARU?
Self-parking is free at this property.
What time is check-in at HOTEL NEUSCHLOSS OTARU?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.
What time is check-out at HOTEL NEUSCHLOSS OTARU?
Checkout is at 11:00 AM.
Where is HOTEL NEUSCHLOSS OTARU located?
Located in the heart of Otaru, this spa hotel is within a 10-minute walk of Otaru Shukutsu Panorama Observation Deck, Shukutsu Marine Land, and Otaru Aquarium. Niseko-Shakotan-Otarukaigan Quasi-National Park and Otaru Kihinkan are also within 15 minutes.
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Reviews
HOTEL NEUSCHLOSS OTARU Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0
Cleanliness
8.0
Staff & service
6.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 1 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 1 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 1 reviews
2 - Terrible
0