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"There is a lovely spa and gym. The hotel has interesting rooms. The food is Ok, not so great for vegetarian. Some of the staff not as gracious as at other Handpicked Hotels"

"great"

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Terrible!!!"

"This place is perfect."

"Nice stay, rooms are small but clean and AC worked well, Iron& Blow dryer in rooms...great breakfast buffet, helpful staff, but elevators are slow."

"We had a great few days, small room but very clean. Every single member of staff was brilliant, we loved the New York Bar and the singer was lovely. Would stay again."

"We only stayed for one night as we were attending the Chelsea Flower Show…the staff on arrival were very helpful and kept our case safe whilst we attended the show, on our return this had been placed in our room. Room was very nice, clean and with a lovely bathroom, there was a kettle with teabags, coffee etc, just one packet of biscuits. There was some renovation work still going on which impacted on the use of the terrace which was a real shame as the courtyard was a lovely space, very...

"Just ok, needs some updates in the room with plumbing and bed linens, lumpy pillows and fitted sheets and mattress pad didn’t fit the mattress so always coming off. Bathroom had leaks from the shower so the floor was always flooded and the tub drain was gurgling loudly the entire stay. Good location but for the price I’d opt for more central next time"

"Great"

"This was the best European property we stayed in. The staff made the experience!!! "

"Good hotel next to huge park and very convenient with shops around."

"The breakfast were excellent and all the staff was very friendly and helpful! The location is perfect for traveling in the greater London."

"I stay here often when traveling for work. Always a nice stay."