Superb getaway place for my family over the past years.
Service , staff , food, drinks , amenities and everything so great and it gets better each year we go back.
This hotel will always be our hide out each year
Excellent hospitality from everyone and gracious attention to detail. The cleanliness was above reproach. 8 am planning on visiting again soon. Would highly recommend this property.
Absolutely stunning property, stunning views, and the most accomodating staff! There were so many tiny details that made such a big difference, and people like me who appreciate those types of things will truly enjoy themselves here!
This was the best vacation ever. Everything was top notch. The room, the service, the restaurants and bars were very luxurious. I would recommend to mature couples or honeymooners. It is also good and safe for solo travelers. Get the ultra all inclusive. You will thank me later.
Hotel muy cómodos la comida de primera mucha calidad lugar agradable lujoso mucha atención para todo , es hotel para adultos adultos pienso, silencioso muy muy cómodo el roof ofrece algo más mmmm ambiente pero a mi me encantó, puedes accesar a garza y palmar como cortesías
They try to sell you a timeshare. Very annoying. The view is not great. One side is construction. The other view is the pool. If you stare straight ahead you can see the ocen.
The hotel was beyond clean and staff and food were amazing. Can say enough about the entire experience and can’t wait to go back. The art work is very strange, not sure what they were thinking but everything else was exceptional
Hotel Mousai sets a standard that very few hotels can even imagine. Not only with breathtaking views, top shelf cocktails, 5 star dining, incomparable accommodations, but the personalized butler service is truly one of a kind.
Restaurant staff and food quality and choices remain five star incredible. However the pool staff and housecleaning was terrible this trip. The pool staff are all talking to each other and don’t seem to care about serving the guests at all. You have to complain to get a drink and that’s not for me. Housekeeping was a disaster. Our room often didn’t get cleaned at all or we had to wait until 5pm for it to get cleaned. They NEED to fix these two things to bring the hotel to the five star rating it boasts. Otherwise - todo bidets, hot tub on balcony, extremely friendly restaurant staff, modern rooms, incredible food choices and restaurant service all remains five stars.
We loved this place. All staff members were amazing; they were fun and very kind. I recommend the rooftop restaurant and pool. The food and service are incredible. My daughters-in-law and I had a blast, great vacation. Very clean, outrageous staff, beautiful balcony view with a jacuzzi spa, total relaxation. This place is wonderful for adults who want a nice quiet place to relax.
Hotel Mousai is a wonderful property. The staff took care of us from the moment we checked in to check out. Our room was absolutely stunning. We spent alot of time at the rooftop infinity pool. The view is fantastic. The main restaurant on the property Noi was very enjoyable. My only complaint was the time share sales pitch after check in but after that is over the experience at hotel Mousai is amazing.
This is the best hotel ever. The photos don’t show how wonderful and helpful the staff is. Sleek modern amenities with cool extras like a Toto bidet and automatic curtains and Bluetooth speakers in the room. The sunken true hot tub and balcony hammock make it one of the best balconies anywhere and every room is ocean front.
Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.
Our favorite property in Cancun. A true 5 star adult’s only resort. The service is exceptional, the food is top notch and the property is beautiful and very well maintained