รีสอร์ทใน Puerto Plata

"En servicio al cliente son mil de mil, la propiedad está bien hermosa e higiénica y después que se termine de remodelar va estar mil de mil"

"The front desk staff was very rude and unprofessional. Unfortunately, the room was also infested with flies, and we had to deal with them throughout the entire night. This made our stay extremely uncomfortable and disappointing. I expected a much higher level of cleanliness and professionalism from the hotel."

"The Staff were rude and disrespectful. We tried to explain the situation amicably but they did not try to compromise or make us their customer feel welcome. We booked a 1000 sq ft room with 2 available beds shown in pictures but instead were given a room less than half the size. Obviously we weren’t happy but instead of trying to solve they escalated the situation by telling us they could not do anything to accommodate the reservation seeing as though the room they gave us only had one bed. Also...

"Had an ant problem in my room..also hot water was a hit or miss ..took some cold showers."