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Polo 15

3.0 star property
Relax by the outdoor pool or visit nearby Mamitas Beach. Enjoy sun-soaked afternoons and BBQ evening meals under the stars.

Choose dates to view prices

A short walk from Mamitas Beach, Polo 15 offers relaxation and convenience. Guests enjoy the outdoor pool with sun loungers and in-room WiFi. The laid-back atmosphere complements practical amenities like on-site laundry facilities.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Kitchen

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

There is no front desk at this property

Guests must contact the property in advance for check-in instructions and key retrieval information; your host will greet you

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 100.0 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number GOSN9711166A2

We should mention

This property does not have any lifts

Frequently asked questions

Does Polo 15 have a pool?

Yes, this property has an outdoor pool.

Is Polo 15 pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Polo 15?

This property doesn't offer parking.

What time is check-in at Polo 15?

Check-in start time: 3:00 PM; check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Polo 15?

Checkout is at 11:00 AM.

Where is Polo 15 located?

Located in Luis Donaldo Colosio, this hotel is within a 15-minute walk of Super Chedraui Selecto Avenida 10, Playa del Carmen Main Beach and Mamitas Beach. Quinta Avenida is 0.7 mi (1.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

6.6

Cleanliness

5.0

Amenities

5.4

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 3 out of 8 reviews
Rating 8 - Good. 3 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 1 out of 8 reviews

Reviews

Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

My room was lovely, nice and quiet neighborhood
Stayed 6 nights in Nov 2024
Verified

8/10 Good

Katie

Liked: Cleanliness, property conditions & facilities
The place was as advertised, very minimalistic. Since we spent most of our days out in town, it was perfect for what we needed. The only thing that could be better was a microwave to reheat leftovers and please, please, get better pillows. The pillows were very hard to sleep on, high, and gave us stiff necks. The check in instructions were clear and we were able to arrive early with our bag. The balcony was nice to relax on.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Roger

Liked: Cleanliness
Disliked: Staff & service, amenities
Close to the beach and 5th ave
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Isabelle

Disliked: Cleanliness, staff & service, property conditions & facilities
J’ai annulé et changer d’hôtel après une nuit
Stayed 10 nights in Jan 2025
Verified

8/10 Good

Marcos

Liked: Property conditions & facilities, room comfort

Nice studio

Nice studio and cheap price. I stayed for 5 nights and there was no cleaning, to far from the city center but near of the beach clubs.
Stayed 5 nights in Nov 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quieter and safe neighbourhood

Wonderful stay, close, but far enough from the madness, lovely property, Dulce was excellent, very helpful
Stayed 4 nights in Dec 2020
Verified

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2021