Balkón Boutique Hotel

Property class: 3

Choose dates to view prices

Located close to Mamitas Beach and Playa del Carmen Main Beach, Balkón Boutique Hotel provides a rooftop terrace and an outdoor entertainment area. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
The current price is ฿1,228
฿1,600 total
includes taxes & fees
25 Sept - 26 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a large window, and a view of the cityscape.

Double Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 Queen Bed

A hotel room with a bed, a desk with a laptop, a chair, a TV, a window with curtains, a bedside table with a vase, and a round mirror on the wall.

Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 King Bed

A bedroom with a bed, a round mirror, a hanging light fixture, and a wooden shelf with a vase.

Double Room, 1 King Bed

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Balcony

A hotel room with a bed, a desk with a laptop, a television, and a large window with curtains.

Superior Double Room, 1 King Bed, Balcony

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 4

View all photos for luxury king balkon

A modern hotel room with a bed, desk, chair, and a large window.

luxury king balkon

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 4

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About the area

Located near a private beach, Balkón Boutique Hotel is in Luis Donaldo Colosio, a neighbourhood in Playa del Carmen. The area's natural beauty can be seen at Mamitas Beach and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular local attractions. Quinta Avenida and Playa del Carmen Maritime Terminal are two other places to visit that come recommended. Visit our Playa del Carmen travel guide
Map
Avenida 10 entre Calle 60 y 62, Playa del Carmen, QROO, 77728

What's nearby

  • A historic building with a large dome and a bell tower.
    Guadalupe Church
    6 min walk - 0.6 km
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    10 min walk - 0.8 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    13 min walk - 1.1 km
  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    16 min walk - 1.4 km
  • Punta Esmeralda Beach
    7 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    48 min drive

Restaurants

  • Ceviche Corazon
    5 min walk
  • Pizza Italia
    7 min walk
  • Yo Amo México
    3 min walk
  • Que Huevos
    6 min walk
  • Bajo Café Quinta
    4 min walk

About this property

Balkón Boutique Hotel

  • Hotel near Mamitas Beach
  • Located close to Playa del Carmen Main Beach and Quinta Avenida, Balkón Boutique Hotel provides a rooftop terrace and an outdoor entertainment area. Stay connected with free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool, along with free cabanas and sunloungers
    • A round-trip airport shuttle (surcharge), beach towels and luggage storage
    • Coffee/tea in reception, outdoor furniture and tour/ticket information
    • Beach umbrellas, a water dispenser and a 24-hour front desk
  • Room features
  • All guest rooms at Balkón Boutique Hotel include thoughtful touches, such as premium bedding and laptop-friendly workspaces, in addition to amenities, such as free WiFi and air conditioning.
  • More amenities include:
    • Bathrooms with rainfall showers and hairdryers
    • 42-inch flat-screen TVs with Netflix, streaming services and digital channels
    • Wardrobes/cupboards, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • Stereo

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: MXN 2500 per vehicle (return, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 009-025-000894/2026

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Balkón Boutique Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

How much does it cost to stay at Balkón Boutique Hotel?

As of 18 Sep 2026, prices found for a 1-night stay for 2 adults at Balkón Boutique Hotel on 25 Sep 2026 start from ฿1,228, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Balkón Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Balkón Boutique Hotel?

Balkón Boutique Hotel doesn't offer parking.

What time is check-in at Balkón Boutique Hotel?

Check-in begins at 3:00 PM.

What time is check-out at Balkón Boutique Hotel?

Checkout is at noon.

Does Balkón Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Balkón Boutique Hotel located?

Located in Luis Donaldo Colosio, this hotel is within a 15-minute walk of Mamitas Beach, Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Balkón Boutique Hotel Reviews

8.6

Excellent

8.8

Cleanliness

8.8

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 49 out of 81 reviews
Rating 8 - Good. 16 out of 81 reviews
Rating 6 - Okay. 9 out of 81 reviews
Rating 4 - Poor. 2 out of 81 reviews
Rating 2 - Terrible. 5 out of 81 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Balkon boutique Hotel has the best staff in Playa Del Carmen!
Stayed 9 nights in Oct 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
Stayed 4 nights in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
The room was clean and had all the facilities needed. Staff was friendly. The rooms are so noisy, you hear noise the entire night, I think there is no isolation at all. They provide earplugs in the room, but even they don’t help a lot, you can still hear the noise from outside through them.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Place , very clean and quiet !
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay that got extended more than once, that says it all!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, smells nice, and some how new. I’ll definitely stay again
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extended stay on extended stay, wish I was still there!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! I would definitely come back
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, although didn’t feel as nice as the first time I stayed there
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is very noisy
Stayed 10 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Stayed 4 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

No hot water
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal de 6 a 2pm son lo máximo la muchacha del frente ella se esfuerza mucho para ayudarte y se asegura de que el cliente esté satisfecho y seguro….. muchas gracias a todo el personal me sentí en casa muy bien atendida
Stayed 7 nights in Aug 2026
Verified review

8/10 Good

Disliked: Cleanliness, staff & service, property conditions & facilities
Ce qui m'a déplu surtout c'est le fait que on offrait presque rien pour le petit déjeuner. On arrivait avant 9h00 am du matin. Pas de pains pas de bananes. Très ordinaire alors que j'avais mentionné petit déjeuner compris. J'ai dû faire une demande de frigo pour en avoir un.
Stayed 7 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
La habitación no limpiaron bien y las toallas no las cambian a menos que informes, todo muy céntrico y la atención de los encargados muy bien
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Fick först nyckel till fel rum. Nästa rum var en enda röra. Sen var vi tvugna att byta rum. De rummet hade inga handdukar. Lite för många problem på så kort tid.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Ubicación
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho "Que huevos" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
instalaciones, comodidad.
Stayed 1 night in May 2025