Outdoor pool

Reviews of Woovo Phuket Patong

3.5 out of 5
Woovo Phuket Patong
25, Rajpathanusorn Road, Patong Sub-District, Kathu District, Patong, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 60 reviews" "
Rating 8 - Good. 12 out of 60 reviews" "
Rating 6 - Okay. 7 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 3 out of 60 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I extended my stay twice. Super staff. Clean and convenient.
Stayed 2 nights in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for the money. A bright spot down a shady soi. But clean and a friendly staff.
Stayed 4 nights in May 2024

6/10 Okay

Sergio

Liked: Cleanliness
Stayed 3 nights in Mar 2024

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, staff & service
Overall very nice property in a dirty location
Stayed 2 nights in Feb 2024

10/10 Excellent

soukpanom

Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Ing on 21 Jan 2024
Dear Mr. Soukpanom,Thank you for your positive feedback!We hope to welcome you back soon.Best regards,Ananya B.(Front Office Supervisor)

6/10 Okay

shachar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is good and clean, renovated, you see that the hotel try to make money on everything, even on slippers,
Stayed 1 night in Jan 2024
Response from Ing on 12 Jan 2024
Dear Mr. Shachar,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the room to be good, clean, and recently renovated. Your positive comments are truly appreciated.We also appreciate your observation about the hotel's approach to certain amenities. Guest feedback is invaluable to us, and we take your comments seriously. We continuously strive to improve our services and offerings.Regarding the slippers, we apologize for any inconvenience. Rest assured, we'll review our policies to ensure our guests have the best experience possible. If there's anything specific you'd like us to address, please feel free to contact us directly.We hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,Ananya B.(Front Office Supervisor)

10/10 Excellent

Pak Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice spacious room and lot of massage shops and restaurants around, not far to main street/mall/beach, reasonable price, highly recommended!
Stayed 3 nights in Jan 2024
Response from Ing on 12 Jan 2024
Dear Mr. Pak H.,Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed our nice and spacious rooms, as well as the convenience of having massage shops and restaurants in the vicinity. It's great to know that our location, not far from the main street, mall, and beach, added to your overall experience.We strive to offer reasonable prices without compromising on quality, and we're delighted that you found our rates satisfactory. Your recommendation means a lot to us!We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or any suggestions you have, feel free to share. Your feedback is invaluable to us.Warm regards,Ananya B.(Front Office Supervisor)

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfortable. The hotel was very modern and spotless. Friendly staff that spoke English. It wasn’t a far walk to get anywhere in to area.
Stayed 1 night in Dec 2023
Response from Ing on 27 Dec 2023
Dear Mr. Brian,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the super comfortable bed and found our hotel modern and spotless. Our friendly, English-speaking staff is dedicated to ensuring a great experience for our guests. We're delighted you found the location convenient.Looking forward to welcoming you back soon!Best regards,Ananya B.(Front Office)

10/10 Excellent

Tyra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel in an amazing location from Patong beach. The hotel is only a 10 minute walk which is perfect & allows you to be away from all of the noise. Amazing massage parlors on the road as well. Hotel is clean and the staff is amazing.
Stayed 5 nights in Jun 2023
Response from Gaukhar on 27 Jun 2023
Dear Tyra,Thank you for taking the time to share your positive feedback regarding your recent stay at Woovo Phuket Patong. We are thrilled to hear that you had an amazing experience with us.We are delighted that you enjoyed our hotel's convenient location, which provided easy access to Patong beach while still allowing you to retreat from the bustling noise of the area. It's great to know that you also discovered the nearby massage parlors, adding to your overall experience.Maintaining a clean and comfortable environment is a top priority for us, and we are glad that our efforts were noticed. Our dedicated staff takes pride in providing exceptional service, and they will be thrilled to hear your kind words.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another fantastic stay.Best regards,Gaukhar (Front Office Manager)

4/10 Poor

Matan

Liked: Cleanliness
Cons that affected this great hotel: Wifi - terrible internet, worked mostly in lobby Luke warm water - I couldn’t take a hot shower At night there was a bizarre whistle sound from outside Breakfast buffet had many options of food but I would have preferred less food but better quality. Processed cheese was the only type of cheese. Location is good and rooms are very nice.
Stayed 1 night in Mar 2023
Response from Gaukhar on 17 Mar 2023
Dear Matan Zelver,Thank you for choosing to stay at Woovo Phuket Patong and for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations.We apologize for the inconvenience you experienced with the wifi and the lukewarm water during your stay. We understand that these issues can be frustrating and we assure you that we will investigate and resolve them promptly to avoid any future problems.We are also sorry to hear about the bizarre whistle sound that you experienced at night, we will investigate the source of the noise and take appropriate action.Regarding the breakfast buffet, we understand that your experience was not satisfactory. However, we would like to mention that many of our guests have complimented our breakfast options and have enjoyed their meals with us. We will continue to strive to improve the quality of our food and the overall dining experience for all of our guests.On a positive note, we are happy to hear that you found our location to be good and our rooms to be very nice. We will continue to work hard to provide our guests with a comfortable and enjoyable stay.Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future.Best regards, Gaukhar

8/10 Good

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good hotel. The location was good, but it’s at the end of it. Bad street with trash everywhere not for the faint at heart.
Response from Gaukhar on 20 Jan 2023
Dear William, thank you very much for your kind review and rating! We are really happy that you like here and enjoyed your vacation in our hotel! We would like to inform you that all comments, suggestions and comments left by our guests are analyzed by the hotel management to identify and eliminate shortcomings. Hope to see you again! Best regards, Gaukhar (Front Office Manager)

2/10 Terrible

Louis, Baltimore

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The check in process was horrible. The man at the front desk didn't know what he was doing and the process took over 35 minutes. A lady also interrupted while he was checking us in and he started helping her, which slowed things down even more. We checked in around 12:30am and just wanted to get into the room after a day of traveling. He said he was going to keep our passports over night until I argued with him and then he gave them back. I do not recommend this place to ANYONE.
Stayed 1 night in Nov 2019
Response from Gaukhar on 2 Dec 2019
Dear Louis, thank you very much for your review. We are really sorry about the situation that was happened while check in, we already spoke with night reception staff about this case. We would also like to inform you that all comments, suggestions and comments left by our guests are analyzed by the hotel management to identify and eliminate shortcomings. Best regards, Gaukhar (Front Office Manager)

10/10 Excellent

Tan

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and everything is as you would expect. The bed is very comfortable. The fitness is excellent.
Stayed 14 nights in Jul 2019
Response from Sergei on 21 Jul 2019
Dear Guest, thank you very much for your kind review. We are happy that you enjoyed to stay in our hotel. Hope to see you again in your next trip to Phuket. Best Regards, Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and response very the fast for the request. Kudos for ms. Suraida (if i remember her name correctly) for suggesting attraction and nice/chaper price driver for us. overall, recommend for other who look for valuable and strategic location.nice breakfast as well.
Stayed 3 nights in Jul 2019
Response from Wanwisa F on 11 Jul 2019
We would like to say thank you for your kindly review. And we are very happy that you enjoy vacation at our hotel. We are always welcome you back here as much as you can . Have a save journey

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and excellent service!! I have Booking room with balcony and got a room with “French balcony” So I talk with the manager” Baki” He was a very nice man and he took us to a room with a balcony no No charge Which made the hotel stay much better
Stayed 7 nights in Jun 2019
Response from Wanwisa on 21 Jun 2019
Dear Guest Thank you fr your review. We are also happy that you are enjoy staying here.We hoping for see you again next vacation.Looking forward to see you again

8/10 Good

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good trip and stay
Stayed 3 nights in May 2019
Response from Wanwisa on 21 May 2019
Dear Warwick We are really happy that you are enjoy staying here. and we really hoping for see you again next vacation.

8/10 Good

R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel for the rating it has, just far enough from the hustle and bustle yet close enough if you fancy that night out. Breakfast was good, but could do with a bit more vegetarian options, but i didn't go hungry. I would definitely stay here again
Stayed 5 nights in Apr 2019
Response from Wanwisa on 21 May 2019
Dear Guest Thank you so much for your review and we are really happy that you enjoy staying here. We really hoping for see you again in your next vacation.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property is advertised with balconys but they do not exist at this hotel. The blond lady at reception is incredibly rude
Stayed 1 night in Apr 2019
Response from wanwisa on 21 May 2019
Dear Guest We would like to say thank you that you happy to staying here. For the balcony it is the France balcony style. I also apologize for this disappointing. For our staff beginning rude to you we will warning and make more training about this we hoping for see you again next time of your vacation

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Nice location. Great price. Rooms were clean. Hotel was newly renovated so everything looked brand new. Breakfast buffet was very convenient and it was free! WiFi seemed to only work down in the lobby and not up in the rooms.
Stayed 7 nights in Mar 2019
Response from Wanwisa F on 3 Apr 2019
Dear Clarence Thank you for your review for us. We are really happy you like here and enjoy so much on your best vacation. We are really hoping for see you again as soon as possible. We will looking forward to see you later. Also some mistake of us i want to apologize to you we will make it better in your next vacation here

6/10 Okay

Étienne

Liked: Room comfort
Disliked: Staff & service
Stayed 6 nights in Mar 2019
Response from Sergei on 27 Mar 2019
Dear Etienne, thank you to takes your time to share your review with us. Best Regards, Sergei Liubimtsev Front Office Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Disappointing when greeted by a fly upon entering hotel room as the window door was faulty and ajar. All amenities were provided for 2 instead of 3 even though it's a Deluxe Triple Room. Moreover, towels were dirty even before use. No shampoo, tissue or bedroom slippers provided. Only saving grace was the breakfast which was extensive though not spectacular. Guests were noisy at 3am in the morning so unable to get a good rest.
Stayed 1 night in Feb 2019
Response from Wanwisa F on 21 Mar 2019
Dear Guest We are apologize for all of everything what is disappointing you. We will keep your comment for make everything better and we really hoping for see you again in the next vacation.

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Wanwisa F. on 16 Mar 2019
Dear Faisal Thank you for your feedback and we are very happy that we saw you are enjoy staying here. We are hoping for see you again for your nest vacation. Also any time when you have some question please feel fee to ask us. thank you for stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Wanna is a F. on 3 Apr 2019
Dear Guest Thank you also much to choose our hotel for your best vacation. Our team really happy that you ear enjoy a lot in our hotel. We are hoping for see you again in your next vacation. We will looking for ward to see you again later.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New property and clean.
Stayed 3 nights in Feb 2019
Response from Sergei Liubimtsev on 2 Mar 2019
Dear Guest, thank you very much for your kind review and high score. We are happy that yiu enjoyed your stay with us. Best Regards, Sergei Liubimtsev Front Office Manager

10/10 Excellent

Yeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Reservations officer on 25 Feb 2019
Dear Guest We are grad that you really like our hotel and enjoy staying here. We are working hard to serve the best service to all guest. Also for any inconvenience we are also apologize for everything. We hopefully to see you and your family again for your next vacation. Thank you so much to stay in our hotel. We will looking forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how new the hotel was, breakfast and the gym were superb. I came for a "get healthy" vacation and it was perfect. Breakfast had a lot of healthy options and the gym and the pool were great as well.
Stayed 5 nights in Jan 2019
Response from reservations officer on 21 Feb 2019
Dear Guest We are really happy that you are enjoying stay with us. we are hopefully to see you again in your next vacation.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new good food n excellent environment n very near jungcelon n big c
Stayed 4 nights in Feb 2019
Response from Reservations officer on 20 Feb 2019
Dear Guest Thank you for your review. This is make us so much happy because of your enjoin staying. We are hopefully to see your again for your next vacation. Thank you

10/10 Excellent

AMER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre confortable et calme, localisation interessante, je recommande
Stayed 1 night in Dec 2023
Response from Ing on 27 Dec 2023
Dear Mr. Amer,Thank you sincerely for taking the time to share your experience. We're delighted that you found our room comfortable and peaceful, and our location interesting. Your recommendation means a lot to us.We look forward to welcoming you again soon!Best regards,Ananya B.(Front Office Supervisor)

10/10 Excellent

Wannisa

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt bra
Det va kanon, nära centrum och strand. Kommer absolut bo på detta hotell igen :)
Stayed 3 nights in Jan 2020
Response from Gauhar on 23 Jan 2020
Dear Guest, thank you very much for your review and a perfect rating! We are really happy that you like here and enjoy your vacation in our hotel! We would also like to inform you that all comments, suggestions and comments left by our guests are analyzed by the hotel management to identify and eliminate shortcomings. Hope to see again!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2019
Response from Gaukhar on 4 Nov 2019
Dear Guest, thank you very much for your rating. We would like to inform you that all comments, suggestions and comments left by our guests are analyzed by the hotel management to identify and eliminate shortcomings. Best regards, Gaukhar (Front Office)

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2019
Response from Gaukhar on 20 Oct 2019
Dear Beatrice, thank you very much for your good rating! We would also like to inform you that all comments, suggestions and comments left by our guests are analyzed by the hotel management to identify and eliminate shortcomings. Hope to see you again in the future! Best regards, Gaukhar (Front Office)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel neuve Très bon déjeuner inclus Bonne cuisine Très bien située dans le centre ville Près de tout J’y retournerais demain matin
Stayed 6 nights in Sep 2019
Response from Gaukhar on 7 Oct 2019
Dear guest, thank you for your comments and a perfect rating! We’re happy to know that you enjoyed staying in our hotel. Once again thank you very much and Hope to see you soon in the future. Sincerely yours, Gaukhar (Front Office Manager)

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Gaukhar on 7 Oct 2019
Dear guest, thank you for your perfect rating! We’re happy to know that you enjoyed staying in our hotel. Once again thank you very much and Hope to see you soon in the future. Sincerely yours, Gaukhar (Front Office Manager)

10/10 Excellent

Vicky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
我們是凌晨到酒店,前台非常好給我們很快速安排房間還有給我們很多提醒。早餐從6:30-10:30am,雖然款式不多可是很舒服,東西也不錯,住了四天每天都有換一點新的,只是烤麵包的機器壞了要用另一個烤。泳池也不錯很舒服也很乾淨。酒店設備也是很新很乾淨,一進去就給人很舒服的感覺。 酒店如果走去江西冷大約需要20分鐘,坐tuktuk起碼200up 巴東地區都是這樣。 酒店就在天皇秀附近,樓下有按摩店洗衣店還有family mart,按摩好像是150baht (我沒去過不知如何)。可是我強烈推薦走15分鐘可到的lets relax! 超級舒服! 酒店裡基本是俄羅斯人居多,而且一點小提醒,check in 需要給5000泰銖現金的押金,退房的時候會退的。 總結來說,按乾淨不潮濕食物環境都不錯的酒店來說,性價比是很高了。
Stayed 3 nights in May 2019
Response from Wanwisa on 30 May 2019
Dear Guest Thank you for your feedback and your review. We are vary happy for you. We hoping for see you again for your next vacation. Thank you so much. We will looking forward to see you again. Reservation Officer

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
干净位置好,安静,距离江西冷15分钟步行,距离海滩步行10分钟,路口的路边摊可以尝尝,炸鸡不错,完了
Stayed 3 nights in May 2019
Response from Sergei on 28 May 2019
Dear Guest, thank you very much for your kind review. We happy that you enjoyed your holidays at our hotel. Hope to see you again in the future. Best Regards, Sergei Liubimtsev, Front Office Manager

10/10 Excellent

laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent séjour
hôtel conforme a la description,petit déjeuner copieux,personnel a l’écoute
Stayed 17 nights in Apr 2019
Response from wanwisa on 21 May 2019
Dear Guest Thank you for enjoying staying here we are really happy you like here. We really hoping for see you again for your next vacation. We will looking forward to see you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Wanwisa on 21 May 2019
Dear Guest Thank you vary much for your review. We are very happy that you like our hotel and enjoy staying here. We are always welcome you back to stay here. We will looking for see you again soon.

10/10 Excellent

roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, Woovo !
Fint nyrenoverat hotell dock mycket ryssländare som kan upplevas som "högljudda". Bra centralt läge. Trevlig personal.
Stayed 16 nights in Mar 2019
Response from Wanwisa F. on 3 Apr 2019
Dear Roland Thank you so much for your review. We are also happy we heard that you enjoy staying in our hotel. We will keep our service to ne better and we will waiting to see you again in your next vacation. Have a safe journey

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra läge, fint och fräscht hotell men dålig ljudisolerad oväsen i korridorerna. Bra frukost
Stayed 5 nights in Mar 2019
Response from Wanwisa F. on 3 Apr 2019
Dear Guest I would like to say thank you for stay with us in Woovo hotel. Also we are so sorry that is some thing disappointing you we will keep your comment to make it better for your next vacation. We still looking forward to see you again. Have a safe journey

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Wanwisa F. on 3 Apr 2019
Dear Guest Thank you for staying with us in Woovo Hotel I am really happy that we heard you like our hotel and enjoy on your vacation with us. We hoping for see you again in your next vacation. Best Regards

4/10 Poor

Anthea, Hong kong

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
一進入房間,廁所內有垃圾。晚上聽到有老鼠在假天花上跑來跑去,第二天更聞的死老鼠的惡臭。樓下有全家,及一些小食車,更有兩間只是THB 150/hr 的按摩店,很舒服!
Stayed 2 nights in Mar 2019
Response from Sergei on 30 Mar 2019
Dear Anthea, thank you for your review. We would like to apologize that you facing this problem at your room. Your garbage should be empty at your check in day. We have to follow this up. Could you please contact us back by email to inform about the room number you stay? We will try to find the reason why you room wasn't clean enough by our housekeepers. About the mouse, we also have to apologize, all hotels in Thailand do everything to avoid any insects and especially mouse, but sometimes it might happen, but we will improve this part of our hotel and check more carefully. We hoping to say thank you for you and provide a best room if you come to visit us again. Best Regards, Sergei Liubimtsev, Front Office Manager.

10/10 Excellent

hsiangting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比高的飯店很值得入住
一家性價比很高的飯店,巷口有便利商店與小攤商很多,泳池邊很優閒,多數人都會在泳池邊吃喝聊天,飯店住宿者法國人居多~僅須注意淋浴排水問題,房間偏小
Stayed 5 nights in Mar 2019
Response from Sergei on 27 Mar 2019
Dear Hsiangting, thank you very much for your kind review. We are really happy that you enjoyed your stay in our hotel. All guest review is very important for us to improve our service in the future. We hope to see you again in our next trip in Phuket. You can write message to us and remind that you already stayed here. Best Regards, Sergei Liubimtsev Front Office Manager

10/10 Excellent

Saida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Au top ! Je reviendrais sans faute
Stayed 21 nights in Feb 2019
Response from Sergei on 27 Mar 2019
Dear Saida, thank you for your review. We are happy that you enjoyed your stay in our hotel. Hope to see you again in the future. Best Regards, Sergei Liubimtsev Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 20 nights in Feb 2019
Response from Wanwisa F. on 3 Apr 2019
Dear Guest Thank you to choose our hotel for your best vacation. I am really happy that you enjoy a lot . Also we really hoping to see you again next time. We will keep looking forward to see you again next time Best Regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Für ein Stadthotel ok, modern eingerichtet. Jedoch null Schallisulation, man hört vom Flur in das Zimmer alles!! Betten sehr klein für 2 und durchgelegen. Reinigung auch eher schlecht als recht, kurz eben mal durchgeweicht. Achtung: Expedia beschreibt Zimmer mit Balkon, das komplette Hotel hat aber keinerlei Zimmer mit Balkon! Fitness ok, kann man ein leichtes Training absolvieren:) Frühstück ist sehr gut, man findet jeden Tag reichlich Auswahl:) Lage ist super zentral, direkt im Geschehen!!:)
Stayed 4 nights in Mar 2019
Response from Wanwisa F on 19 Mar 2019
Dear Guest We would like to say sorry for every mistake what is happening for your vacation in our hotel. Every comment is make us know what is going on and i can try to fix it. We also hoping for see you again in your next vacation and i promise we will make everything better than this time. We are looking forward to see you again

2/10 Terrible

Will

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
我們凌晨check-in ,酒店竟然把我們的房間賣給其他人了,之後給了一間尚未完善的房間給我們,包括洗手間設施未完善,陽台的窗門鎖是壞的,最誇張是連整個房間的門鎖也是壞的,根本不安全,但由於時間太晚,兼服務員聲稱該樓層是該酒店經理和行政支援在住,所以就算房間沒門鎖也是安全的。另外對於補償措施,前台服務員聲稱第二天會送水果盤給我們,最後也沒送,只能說整個住宿體驗很差!
Stayed 1 night in Mar 2019
Response from Wanwisa F on 21 Mar 2019
Dear Guest We are apologize for your bad experience in our hotel. For the sold out room it was happen all the time because we have a lot of guest here. but for all of mistake we make it. and it is will not happening again. We still hoping for see you again next vacation. we will make it better.

10/10 Excellent

Ramzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Wanwisa F. on 16 Mar 2019
Dear Ramzi Thank you for choose our hotel for youe best vacation. We are really happy that you are enjoying to stay with us. We are hopefully to see you again for your next vacation. Thank you for your feed back. If you want to tell us something more please let me know. All of positive and negative we always listen and will make everything getting better when we see you again next time.

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe Hôtel
Hôtel très accueillant et très propre. Petit-déjeuner à la hauteur riche et varié. Proche de la plage de Patong (côté propre). Personnel à l’écoute, il y a toujours une personne disponible à l’accueil. Personnel gentil et serviable. La piscine est toute mignonne et la salle de sport est très bien équipée. Les chambre sont spacieuses et le lit très confortable. Franchement grande surprise, moi qui devait y passer 3 jours à la base, je vais y rester quasiment tout mon séjour. A l’écart du bruit de Patong mais pas loin du centre. Proche des grands axes pour partir soit au nord ou sud pour explorer les autres plages de l’île avec un scooter. Bravo
Stayed 2 nights in Mar 2019
Response from Wanwisa on 14 Mar 2019
Dear Kamal Thank you for choose our hotel for your best vacation. We are really happy that you are have a grad time here. We hoping for see you again next vacation. have a safe journey